Vice President - Business Enablement

JOB PROFILE

VP BUSINESS ENABLEMENT / HEAD OF BUSINESS ENABLEMENT

Business Innovation, Transformation and Shared Services

Canada

Reporting to the GM, Shared Services, the VP, Business Enablement is a key player in leading ADP's Business Transformation, with accountability for setting and delivering on the Product Enablement strategy within ADP Canada. You will work with cross‑functional teams in a fast‑paced environment to implement industry best practices and execute key organizational objectives. This position is best suited for candidates who embrace the challenges associated with driving cross‑departmental delivery excellence at a rapidly growing HCM software solutions provider.

Embedded in this accountability is the responsibility for improving field organizational readiness to ensure product releases can be "mass installed" and "mass supported" while achieving Service and Implementation quality targets which will require the successful incumbent to develop, deploy and maintain a framework for a Program Management utility to support functional business models and tools. This critical leadership role will be responsible for leading the following teams:
Product Enablement, Tools and Technology, RPA, Digital Enablement and Project Management Office.

• Leads the successful delivery of all activities relating to the product release cycle, including pilot, implementation planning and the roll out of products/projects to the field by delivering a highly effective Program Management Office responsible for planning, scheduling and controlling the activities of complex business projects spanning multiple organizations. Monitors all program managed initiatives to ensure processes are being followed and goals achieved, including completing milestones on time and within budget.
  
  Provides the organization with the right tools to ensure project management success.
• Ensures that stakeholder feedback in Product Roadmaps is captured and measured on an ongoing basis. Analyze launched product revenue measures against original business case targets. Ensure product deliveries are effectively communicated and enabled across all functional teams. Ensure operational excellence in team velocity, roadmaps and delivery. Implement Standard Operating Procedures (SOPs) to drive the supporting functions of Product.
• Partners with key stakeholders including Segment GMs, Sales, Product and Technology to provide input to the strategy and roadmap on general availability of products and services.
• Orchestrate the efforts of cross functional teams to execute on strategic system launches to ensure all stakeholders are updated. Track milestones and tasks with assigned teams, provide timely status reports; introduce mitigation tactics to minimize project delivery risks.
• Communicate timelines and approval framework for cross team understanding, facilitate team discussions and resolve conflict. Manage multiple complex projects simultaneously based on emerging needs of the Product organization and the teams we partner with most, collecting input from key stakeholders and ensuring alignment across development teams on goals, plans, and deliverables.
• Digital Enablement – Leading client and associate shift to digital platforms by enabling digital contact channels and emerging technologies. Enable digital adoption tools which empower clients to self‑serve.
• Provide leadership to the tools and technology teams who develop and deliver internal tools to support ADP internal teams including service, implementation, finance, money movement and sales. This includes driving utilization of Robotic Process Automation within business process to increase quality and efficiency.
• Positions the entire "client…