Sr Manager, EV Network Development

ABOUT THE ROLE

Reporting to the Director, Parking Development, this position will drive product planning, execution and delivery of new and emerging mobility and technology services, transforming Toronto Parking Authority (TPA) to a leading mobility services provider with a fully integrated customer experience across both physical and digital touchpoints. The Senior Manager, EV Network Development will develop product roadmaps and execute plans that deliver improved customer and operational outcomes and margins for TPA’s portfolio.

They will also work closely with TPA Operations and Infrastructure Technology teams to coordinate plans and improve service delivery to ensure TPA is providing best-in-class parking, EV charging and mobility services.

• Develop product strategy roadmaps based on current and directional trends related to emerging mobility (incl. EV Charging), digital business and customer “must haves”. Anticipate requirements based on customer research and industry developments.
• Lead product development for both mobility/micro-mobility and technology-driven customer experiences including customer-facing physical hardware and digital touchpoints, innovation prototypes and pilots, and technology integration; this includes customer-facing technologies that support controlled and uncontrolled parking services, EV Charging, Bike Share and other mobility services as part of TPA’s reimagining of its assets towards multi-use mobility hubs.
• Execute on key strategic initiatives to deliver superior experiences that bridge the digital and physical worlds, empowering customers to engage with the TPA across multiple channels to drive revenues and enhance customer experiences.
• In collaboration with IT, build new systems, processes, and detailed end-to-end business requirements to deliver new business and customer experiences for the TPA. Partner and lead delivery of projects within assigned portfolio – on scope, time, and budget.
• Lead creation of Scope of Work (SOW) documentation for the various TPA procurement processes – including Requests for Proposal (RFP), Requests for Quotation (RFQ), and Expressions of Interest (EOI) from the open market including purchasing platforms (E.g. Merx).
• Manage the digital business portfolio, including project set-up, tracking and closure processes, as well as monthly quality assurance reviews and KPI’s of submitted initiatives/projects.
• Represent TPA’s interests on multi-disciplinary working groups and technology pilots; this includes the identification and review of new business opportunities involving TPA assets and other City programs.
• Oversee approvals and general coordination with City and external stakeholders including Business Improvement Areas and local Councillors’ offices related to product development.

• Direct activities, assign responsibilities, set expectations, and motivate direct reports and cross-functional teams toward achieving portfolio objectives for all aspects of the product management life cycle.
• Coaches, mentors and develops individuals and teams to rise to their full potential while providing timely, constructive and consistent feedback and personal development opportunities.
• Engage and maintain collaborative relationships with key internal and external stakeholders including senior leadership across TPA to support the achievement of deliverables and overall objectives, assessing risks/opportunities, developing and executing plans.
• As required, onboard and partner with external resources to source required project management temporary staff to augment team.

• Develop metrics and use these metrics to monitor and evaluate business performance for new mobility…