Client Service Manager Union Station; Critical Infrastructure

LOCATION:

Union Station (City of Toronto), Downtown Area, Toronto, Ontario (ONSITE)

Salary Range: CA $60,000.00- CA $70,000.00 (Annually with additional extended healthcare
benefits)

Schedule:

5 Days a week(Weekends or public holidays as per business requirements).

Job Type: Full Time

Room for growth into a variety of positions and promotions!

SECURITY DONE DIFFERENTLY! A CUSTOMER SERVICE BASED APPROACH.

West Egg Security offers strategic security solutions and customized human resource planning and management to organizations across diverse industries. Our management team, led by professionals with decades of people management experience in varied vertical markets, provides an unparalleled level of support to our partners and team members.

West Egg Security is currently seeking a skilled Client Service Manager to join our team. In this role, you will be responsible for overseeing, training, and delivering a highly visible and advanced level of security service encompassing a diverse range of duties and posts at one of our core site in Downtown, Toronto, Ontario with professionalism, competence, and a courteous demeanor.

We are actively searching for an individual who embodies integrity, respect, and a strong sense of responsibility in ensuring the safety and security of all individuals on site. This position presents an excellent opportunity for you to elevate your management skills and expand your career to senior management roles within the company. If you are driven to make a significant contribution to the security field while enhancing your own professional growth, we encourage you to apply.

Position Overview:

Reporting into the Regional Operations Manager, the Client Service Manager (CSM) is responsible for the leadership, management, and oversight of a 24/7 team of high-level tactical employees who provide a protective and authoritative presence. This position is responsible for managing a contract portfolio at Downtown, Toronto, ensuring compliance with the contract requirements and government legislation.

DUTIES AND RESPONSIBILITIES:

• Attends and participates in Security Meetings, operational coordination meetings/briefings and any other security working groups/committees established.
• Ensures the staff follows all directions given, and instructions, policies and procedures outlined in the site-specific duties and responsibilities document.
• Meets monthly, or at other times as required by the client to review issues, recommendations, problems, concerns, and changing requirements.
• Responsible for the development of Guard schedules to ensure the provision of sufficient, qualified, properly trained/certified personnel to perform the required services.
• At the request of the client, makes the necessary arrangement for the implementation of any additional resources to accommodate ad-hoc, emergency or enhanced measure requirements.
• Plans, coordinates, and monitors all day-to-day activities in collaboration with the team and responds to, and resolves operational issues.
• Ensures SOP’s and Post Orders are developed and maintained and always remain current and are reviewed and understood by all staff on site.
• Establishes standardized, formal processes and procedures
• Prepares and/or reviews reports relative to the operation, staffing levels, overtime operating costs, compliments/complaints, performance metrics, etc. as well as significant incident/event reports.
• Monitors and enforces all designated safety, security and operational procedures and regulations applicable to the performance of the Service.
• Participates in the development and delivery of guard training & certification programs (initial and annual recurrent) to ensure training is reflective of contractual requirements.
• Provides coaching, support,…