Fidelity Client Team Manager

Position: Fidelity Client Experience Team Manager
Become the Client Experience Team Manager at Fidelity, focusing on delivering exceptional service. This hybrid position emphasizes leadership for a bilingual service team.

You will lead a dynamic team at Fidelity, ensuring operational excellence for critical clients. The role requires five years' experience in the mutual fund sector and a commitment to enhancing client satisfaction through effective communication and relationship-building. Your expertise will drive compliance and continuous improvement in service quality.

Key Responsibilities:

• Manage daily team operations and client service

• Ensure timely responses to emails and calls

• Build and maintain client relationships

• Implement service improvement action plans

• Collaborate with sales to boost client retention

Requirements:

• Five years of relevant financial services experience

• At least one year of management or coaching experience

• Post-secondary education or equivalent experience

• Strong oral and written English communication

• French communication skills required if in Montreal

Lead a team committed to delivering premier client service and make an impact at Fidelity.