About Us
As Canada’s # 1 retailer of cell phones, The Wireless Kiosk @Costco operates inevery Costco warehouse across Canada. Our highly trained
Advisors complement the way that Costco takes care of its members - by providing unbiased solutions to some of the most well informed, engaged, affluent, andloyal consumers in the country. So, if we are serving the best, it standsto reason that we only hire the Best of the Best.
Costco is one of the best rated and managed companies in theworld and have a reputation for taking care of each and every one of their members, so it is critical that we find leaders who can fit into their culture.
This pivotal leadership role is responsible for driving performance through strong leadership, talent selection, coaching, accountability, and disciplined execution. More than delivering sales results, this leader can create sustainable success by developing a high-performing team that embodies Costco’svalues and member-first culture. The Business Sales Manager creates an environment where all team members clearly understand what is expected of them,and are able to support our strategy, working collaboratively toward shared goals, and taking collective ownership of the kiosk’s success.
Success in this role requires balancing strong people leadership with business results and requires fostering trusted relationships that enhance the member experience and drive long-term business results.
Please note that this position is based in the Toronto West region. Further details will be shared in the nextsteps.
What You'll Excel At- Building and leading a high-performing team aligned around clear goals, expectations, and accountability.
- Recruiting, hiring, onboarding& developing top talent aligned with our culture, values, and strategy.
- Setting clear expectations and fostering a team-first culture where all employees contribute to themutual success of the kiosk.
- Coaching Advisors through meaningful feedback and development conversations, fostering a positive and accountable culture
- Proactively performance manage employees to quickly address any misalignments.
- Strengthening trusted partnerships with Costco management and warehouse leadership.
- Driving sustainable business results through disciplined execution, talent development, and accountability to key performance metrics
- Leading teams through change while keeping employees engaged and focused on results.
- Identifying and developing advisors into future leaders.
- Stand behind aproven track record of identifying, hiring, onboarding, and developing toptalent.
- Show 5+ yearsof meaningful management experience in a dynamic, fast-paced, customer relationship focused environment
- Inspire high performance through coaching, accountability, communication, recognition,and leadership
- Foster strong relationships with customers, business partners, and stakeholders at alllevels through integrity, consistency and actions that earn respect
- Be comfortable addressing challenges directly, having “Real” conversation with advisors,making difficult decisions when needed, and upholding high standards
- Thrive in environments that value collaboration, accountability, continuous improvement, and a member-first mindset
- Be confident leading through change and helping teams navigate evolving business priorities while challenging complacency
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