Senior Manager, Procedures & Process Management

Work Location:

Toronto, Ontario, Canada

37.5

Financial Crime Risk Management

$115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Lead, develop and oversee the Procedures & Process Management function for Financial Crime Investigations, Operational Excellence, providing strategic leadership and subject matter expertise for the development, governance, implementation and ongoing maintenance of FCI procedures portfolio, processes documentation, job aids, user guides and related governance documents. The role is responsible for ensuring FCI procedures' inventory adheres to TDBG policies and standards designed to meet its commitments, in addition to managing the annual Risk Assessment and Risk and Control Self-Assessment (RCSA) reviews for FCI teams.

The role establishes and oversees a comprehensive document and process governance framework to ensure FCI requirements are clear, current, consistently applied and aligned with applicable FCRM policies and standards, enterprise requirements, operational risk expectations and regulatory obligations. Provide credible challenges and practical guidance to senior leaders, operational teams and cross-functional partners on the interpretation and implementation of requirements.

Provide strategic and day-to-day direction for procedure governance, process management, document lifecycle controls and continuous improvement. Serve as the primary escalation point for significant procedural, process, control or implementation matters and partner with senior leaders to establish priorities, resolve ambiguity, strengthen governance and support sustainable change across FCI.

• Lead the governance, development, maintenance and continuous improvement of FCI procedures, methodologies, job aids, user guides and governance documentation.
• Establish and oversee enterprise-grade document governance and lifecycle management processes, including approvals, version control, review cycles and record retention.
• Partner with FCI, FCRM, Risk, Compliance, Legal, Technology and Training stakeholders to translate regulatory and business requirements into practical operational procedures.
• Provide expert guidance on procedure governance, process design and regulatory implementation, identifying and escalating material risks, gaps and ambiguities.
• Lead the implementation of regulatory, policy, technology and operational changes, ensuring effective controls, stakeholder readiness and sustainable adoption.
• Oversee procedure and process change portfolios, balancing regulatory priorities, operational needs and continuous improvement initiatives.
• Establish quality standards, governance routines, performance metrics and control frameworks that promote consistency, compliance and operational excellence.
• Act as a trusted advisor to senior leadership, driving process simplification, cross-functional collaboration and the resolution of complex operational and governance challenges.