Business Operations Group Manager

Business Operations Group Manager
Permanent
Department:
Full Services Operations (820)
30 Adelaide Str, East
Toronto, Ontario, M5C 3G9
Canada
Number of Positions: 1

With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion.

IFDS Canada is a 50/50 joint ventures between Boston-based State Street Corporation, one of the world’s leading providers of financial services to institutional investors, and Connecticut-based SS&C Technologies, a global provider of investment and financial software-enabled services and software for the global financial services and healthcare industries.

Come experience a community like no other at International Financial Data Services (IFDS). We offer work opportunities driven by a passion for creating market leading financial solutions, and a culture that nurtures collaboration, accountability, diversity & inclusion, and continuous learning. We’ll provide you with opportunities to develop your career. From ongoing training and development programs to experiences working with our global financial services partners, you’ll be able to realize your full potential.

The Group Manageris responsible for developing, implementing and managing the Transfer Agency operations team in their strategic plans, visions, policies and procedures.

The incumbent will be accountable for providing solutions to all business and operational problems while ensuring we are in compliance with all regulatory requirements and company policies. The Group Manager is also responsible for maintaining customer satisfaction levels and continuously fostering the overall relationship with our internal and external clients. Lastly,the incumbent will provide strategic guidance and day to day leadership direction to all direct reports.

• Ownership of internal and external client relationships as it relates directly to responding to operational transactional escalations and enquiries
• Responsible for establishing processes,procedures, SLA’s and reporting within the operations department
• Responsible for providing guidance and direction to the team members on escalated issues involving all transaction types (i.e. new accounts investments, wires, transfers,adjustments, redemptions, foreign content rebalancing, retirement processing)
• Responsible for assisting in crafting budget/operating plans within the operations department
• Responsible for ensuring teams are meetingall SLA, contractual, and regulatory standards
• Responsible for oversight of risk and control management activities as it pertains to assigned teams and functions.
• Proactively communicates trends and concerns to senior management
• Coach, develop and mentor management staffto assume leadership role in company
• Ensure that all staff is receiving ongoing feedback on performance as well asday-to-day coaching for the development of technical, operational, and behavioral competencies
• Prepare and negotiate performance agreements, reviews and individual development plans for direct reports
• Responsible for maintaining appropriatestaffing levels on an ongoing basis and assist management team in the recruitment process
• Ensure that all teams are continuously seeking to improve processes both internally at IFDS and externally withour clients
• Assist management staff in implementing strategies and procedures to improve service…