RQ-- Program Manager - Senior - PCMR

Project Overview

The Patient Access & Navigation Services team is tasked with the digital planning and implementation of provincial strategic clinical projects, including the provincial Primary Care Program. These complex multi-year endeavors involve arranging oversight meetings, program performance monitoring, and promotion of strategic partnerships between stakeholders.

Key Responsibilities

• Lead and support various EHR Modernization initiatives, including management of activities, issues, risks and service change requests to ensure successful and on-time deployment.
• Work with internal stakeholders to report project progress and for budgeting oversight, tracking and reporting.
• Define, implement and operate the program governance.
• Establish/Manage relationships with Agency's product owners.
• Establish/Manage relationships with Canada Health Infoway.
• Engage with Legal, Privacy and Security authorities to evaluate program responsibilities.
• Organize program and activities.
• Create and manage short- and long-term goals.
• Develop a budget and operating plan for the program.
• Develop an evaluation method to assess program strengths and identify areas for improvement.
• Manage a team with a diverse array of talents and responsibilities.
• Client Engagement and Client Management, including but not limited to health care organizations and technology providers.
• Manage Program Go-live schedules.
• Manage Project Risk/Issue Management.
• Implement and manage changes and interventions to ensure project goals are achieved.

Qualifications & Requirements

• Must be able to work up to 3 days onsite per week in Toronto.
• 7 to 10 years’ experience project managing digital health projects, ideally with experience deploying clinical software systems, including health information systems, electronic medical records, eReferral solutions and patient portals.
• Experience with and knowledge of Project Management concepts (e.g. project goals, risk, scope, participant roles, planning, quality management, risk management and change management)
• Excellent Leadership, Team Building, and Communication skills, including experience with presenting to C-suite and Executive Leadership Groups across the health sector
• Strong stakeholder management, vendor relations, planning and resource management skills
• Time Management, with the ability to manage tight deadlines and prioritize multiple projects
• Collaboration, coordinating tasks, and ensuring that everybody works together effectively, this also involves conflict resolution
• Demonstrated experience leading and overseeing program strategy development from inception through to project close-out
• Demonstrated ability to develop successful relationship and build agreement with high-level internal and external stakeholders
• Demonstrated experience understanding and articulating executive expectations and translating into program deliverables
• Experience developing budgets based on multiple funding channels and cross-organization dependencies
• Demonstrated experience with privacy and security requirements of software development and integrations in a healthcare or clinical context.
• Experience working with healthcare professionals in the field
• Knowledge and experience with Electronic Medical Records systems
• Experience with the provincial Electronic Health Record and its assets like OLIS, DHDR, & acCDR
• Knowledge of clinical workflows and associated business processes
• Experience managing programs with complex governance structures, funding streams and many stakeholders
• Demonstrated excellent time management, with the ability to manage tight deadlines and prioritize multiple projects
• 7 to 10 years’ experience program/project managing electronic health-related projects and the complex relationships.

• College/University…