Senior Manager - Lending - Personal Lending

Final date to receive applications:

09/30/2026

Address:

33 Dundas Street West

Job Family Group:

Customer Solutions

The Senior Manager, Lending Growth is accountable for driving sustainable customer and portfolio growth across BMO’s unsecured lending portfolio. This role owns the development and execution of growth strategies focused on customer-initiated acquisition channels, including through-the-door lending, cross-sell opportunities, digital acquisition journeys, and other key growth drivers.

Working across a highly matrixed environment, the Senior Manager identifies, prioritizes, and delivers initiatives that maximize customer acquisition, funded accounts, balances, and revenue while operating within established risk appetite. The role serves as the central point of accountability for growth outcomes, partnering closely with Analytics, Finance, Credit Strategies, Distribution, Marketing, and Credit Risk to translate insights into action and deliver measurable business results.

Operating with significant autonomy, the role combines strategic thinking, analytical rigor, and execution excellence to accelerate growth and strengthen BMO’s competitive position in the lending market.

• Own the end-to-end growth strategy for customer-initiated unsecured lending acquisition across digital, assisted, branch, and contact centre channels.
• Identify, size, and prioritize growth opportunities across customer acquisition, onboarding, cross-sell, and customer engagement.
• Develop multi-year growth roadmaps aligned to Personal Lending objectives and financial targets.
• Monitor market trends, emerging customer needs, and competitor activity to identify opportunities to accelerate growth.

• Partner with Analytics and Finance to establish growth forecasts, performance targets, and business cases for strategic initiatives.
• Translate customer, portfolio, and market insights into actionable strategies that improve acquisition performance and portfolio growth.
• Establish and monitor key performance indicators across applications, approvals, funding, balances, revenue, customer engagement, and return on investment.
• Continuously evaluate performance and optimize growth strategies based on results and changing market conditions.

• Lead cross-functional initiatives that drive customer acquisition and growth outcomes, influencing priorities across business and enterprise partners.
• Build strong partnerships with Credit Strategies, Credit Risk, Distribution, Marketing, Digital, and Technology teams to execute growth initiatives.
• Coordinate delivery of strategic programs that enhance customer acquisition, conversion, and customer value.
• Champion a culture of accountability and fact-based decision making to ensure initiatives deliver measurable business impact.

• Drive growth through customer-initiated acquisition channels, including through-the-door lending opportunities and digital acquisition journeys.
• Identify and execute opportunities to improve cross-sell performance across Personal and Business Banking customer segments.
• Optimize customer journeys to improve conversion, customer experience, and portfolio growth outcomes.
• Ensure a consistent and customer-focused approach across all channels and touchpoints.

• Ensure all growth initiatives are aligned with regulatory requirements, risk appetite, and governance expectations.
• Partner with Credit Risk and Credit Strategies to balance growth objectives with prudent risk management.
• Maintain strong oversight of growth initiatives, ensuring…