Personal Support Manager

Position Summary

As a Personal Services Manager (RPN
- Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team in

• Competitive Total Rewards So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Purpose & Impact Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

As a Personal Services Manager (RPN
- Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team in Durham region area. You will ensure high-quality care is delivered by engaged and experienced PSWs. You will manage client, employee, and operational metrics to ensure team performance. You will support the team by drawing from the practical experience you will bring, grounded in previous leadership/management roles with strong clinical, customer service, and technical skills.

• Competitive Total Rewards So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Purpose & Impact Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

• Provide leadership and engage the staff to achieve or exceed performance targets.
• Maximize team performance through the effective and efficient utilization of resources.
• Promote engagement with SE’s private pay business, as appropriate for client circumstance.
• Utilize projections in determining and forecasting resource needs.
• Implement communication strategies to promote a shared vision and collaborative working relationships.
• Engage with and support special projects or new programs as required.

• Regularly evaluate performance and ensure the development of PSW skills and competencies required to achieve Saint Elizabeth’s vision and strategies.
• Coach and manage employees with performance issues and consult appropriately with Human Resources.
• Interview, select, hire and onboard/orient new employees.
• Follow employee relations/labor relations processes and relevant policies and procedures.
• Facilitate and maintain team development, by providing opportunities to support staff education.
• Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.).

• Conduct complaint and incident investigations relating to client/employee issues and develop appropriate risk management action plans as appropriate.
• Respond to client feedback and service inquires in a responsive and timely manner.
• Ensure client care plans are appropriate and executed consistently by the PSW team; support follow-up visits in the client home at regular intervals.
• Communicate with staff and stakeholders in an effective and timely manner.
• Take appropriate action to understand and meet client needs and preclude refusals of client service

• A regulated health…