Manager, Leadership Capability Development

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:  TD General

Pay Details:  $96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview
Branch Banking Delivery Excellence (BBDE) is committed to regaining leadership in customer experience through ease, value and trusted advice and for colleagues and customers by rejuvenating a focus on simplifying and enhancing the branch experience.

Job Description
Our Colleague Capabilities and Enablement team is embarking on a significant transformational change and investment, evolving our Learning ecosystem and colleague experience journey for Canadian Retail Banking, This new and exciting program, Branch Banking Academy, focuses on instilling a culture of learning, inspiring and motivating colleagues by connecting learning to career growth, addressing operational barriers and ensuring colleagues can be "customer ready" faster and more confident to deliver exceptional experiences.

Reporting to the SM, Career Growth and Development, the Manager, Leadership Capability will play an essential role in designing the career ecosystems with predictive pathways to develop both skills and careers via Branch Banking Academy. Responsible for the design and execution of onboarding and continuous learning for all people manager roles with a focus on certification and assessment, and the build of operations training curriculum for all roles in branch banking.

Key Responsibilities
Lead formal learning and development programs
Demonstrate curiosity in understanding learning theories while applying tangible and tactical operational experience rooted in business realities
Acts as Pod Lead for ideation and development of training programs for People Manager (BM, ABM, MCE and DVP) roles
Collaborate with product journey teams to develop topical and targeted training to support Branch Banking colleagues
Lead SME engagement through end-to-end development of training programs and engage key stakeholders
Support achievement of key milestones and delivery timelines in partnership with Learning and Development partners, project managers and external vendors
Act as SME for Dry Runs and Train the Trainer Sessions to support facilitation team
Oversee established key milestones, timing/sequencing, risk assessment & change management plan for learning and development workstream, in partnership with learning project managers and vendors
Ability to develop innovative, engaging, and impactful learning experiences using a variety of modalities including presentations (supporting virtual instruction led training), role plays, observational coaching, job aids, video, and info graphic

Qualifications &

Experience:

Excellent stakeholder management skills, with a collaborative approach to cross-functional partnership
Data-driven mindset with experience using metrics and insights to improve programs and outcomes.
Exceptional storytelling and presentation skills across all levels including Senior Executive audiences
Driven to win with a history of making an impact and delivering superior results in both…