Project Manager, Project & Program Management, Operations Management

Job : 65977
Job Category:Project Management
Division & Section: Development Review, Priority Development Review
Work Location: City Hall, 100 Queen St. W
Job Type & Duration: Full-time, Permanent
Salary Range: $ - $
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 30-Sep-2026 to 15-Oct-2026

Reporting to the Manager, Priority Development Review Service, the Project Manager is accountable for advancing a portfolio of high-profile development applications through the City’s development review and approval processes. The portfolio focuses on priority development sectors, and may include affordable and supportive housing, shelters, healthcare, schools and other city-building initiatives requiring coordinated leadership across multiple divisions, agencies and stakeholders.

Acting as the Development Review Division’s relationship manager for assigned portfolios, the Project Manager builds trusted working relationships with development applicants and subject matter experts across City divisions and partner agencies. The role anticipates emerging issues, critical dependencies and potential bottlenecks, helping ensure development applications are evaluated rigorously, decisions are made efficiently and strategically important projects maintain momentum toward construction.

Success in this role requires disciplined project coordination, collaborative problem solving, sound judgment, strong relationship management and a relentless focus on delivery.

• Develops and implements detailed plans and recommends policies and practices regarding program-specific requirements.
• Guides the advancement of a portfolio of prioritized development applications through the City’s review process from submission through planning approvals and toward construction.
• Develops and maintains project plans, schedules and milestones to coordinate activities, monitor progress and maintain momentum through multiple project stages.
• Manages portfolio governance, reporting and escalation processes; tracks key decisions, commitments, dependencies and required actions; and reports on portfolio status, progress and issues requiring intervention.
• Manages assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance and continuous learning.
• Manages relationships for assigned portfolios, building productive relationships with developers and other external customers and stakeholders, establishing clear expectations and fostering joint accountability.
• Promotes effective, predictable and responsive service by establishing clear expectations for the review process, providing timely information to applicants and development teams, and ensuring emerging issues are communicated early and transparently.
• Coordinates the multidisciplinary review process across City divisions and works with external agencies and applicants to coordinate review process activities and achieve project milestones, while technical experts retain responsibility for their professional advice.
• Negotiates task priorities and deadlines among colleagues without a direct reporting relationship.
• Anticipates emerging risks, critical dependencies, and potential bottlenecks, escalating issues and coordinating practical solutions before they become barriers to project delivery.
• Integrates technical, policy, operational and stakeholder perspectives to resolve complex project issues, challenge the status quo and adapt approaches while maintaining rigorous review against City policies, standards and objectives.
• Provides timely briefings and recommendations to senior management and elected…