Manager, Management

You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live.

That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

This role has firmwide responsibility for the administration and management of group insurance benefits and leave programs. The successful incumbent will be experienced in running regular and annual benefit cycles (including annual re-enrollment) for self-administered group plans along with strong experience in in-house or third-party disability management, ideally in a mid- to large-sized organization. Delivering exceptional client experience, the ability to guide and coach people, a process improvement mindset, and being a subject matter expert in all things benefits are key factors to success in this role.

• Manage the administration of benefits, retirement plans and leave programs for colleagues across Canada
• Manage insurer and vendor relationships, including SLA monitoring and scheduling regular experience and trend review meetings
• Directly manage the disability adjudication and management process through a third-party service provider and insurer, monitor process and service quality to ensure a fair and consistent approach, and create insightful reports to highlight trends and potential improvement in support systems
• Oversee the monthly benefits billing process and manage regular and off-system premium reconciliations and related cost and actuals-to-budget analyses
• Assist with plan design considerations and costing, annual renewal negotiations, and the annual re-enrollment cycle
• Assist with the annual contract negotiation process and with market positioning reviews
• Primary contact for Partner benefits and programs
• Contribute to the optimization and enhancement of benefits-related systems and tools to improve the user experience and knowledge, manage system updates and testing, and update benefits and program policy and related material on the firm’s intranet site.
• Support benefits and wellness initiatives and participate in special/ad-hoc projects
• Manage, coach and develop direct report(s) and provide expert guidance on benefits and programs policies, legislation, and processes to various internal client groups, and ensure compliance with applicable legislation and internal firm policies and processes.

If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flex Ability is a mindset, and where you trust your colleagues to have your back. At Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally.

This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens!