Chief Operating Officer

Our client, a top banking client in Canada is looking to hire an Operations Officer role for their team with a contract of 12 months which is renewable. This role once a week in the office for their Toronto office.
Manages steady state Athena chatbot activities such as maintenance coordination and issue management
Designs, contributes to and executes the framework for Procurement Policy non-compliance identification and resulting action plans
Operates the Bank's procurement technology solutions for:
Consulting existing supplier/contract records/purchase orders, invoices to ensure accuracy of ticket resolution
Reviews, approves, follows Standard Operating Procedures documentation to ensure data quality and consistent delivery of service according to established Operating Level Agreements (OLAs)
Makes recommendations for improvements to procurement technology product managers. Oversees their team to establish, maintain, and recommend process improvements
Designs, prepares, and oversees the distribution of reports that monitor Global Procurement Policy compliance and operational KPIs
Leads, supervises and assigns Cross Functional Initiatives across the department
Seeks agreeable and timely resolution to issues escalated to them by their team, suppliers, or other internal/external stakeholders
Sets goals, objectives, KPIs, and assigns work to direct reports while providing them with guidance, coaching, and mentoring to execute on their development plans.
Must have skills:
3+ years of experience as an Operations Lead (ideally in customer service, back office)
2+years' demonstrated experience in project management methodology and techniques, performance evaluation and change management
Highly proficient with Microsoft Office (Word, PowerPoint, Visio) and Excel (able to write formulas, effectively use lookup & references functions, logical functions and text functions at a minimum)
2+ years' experience developing dashboards and/or reports (PowerBI or Tableau)
2+ years' experience developing processes, procedures and manuals from an operational perspective.
Nice to have skills:
Experience in procurement and supplier management

Experience with Coupa, Icertis or other eProcurement software.