Retail Assistant Store Manager, Lip Lab Queen Street West Lip Lab

Retail Assistant Store Manager, Lip Lab - Toronto, Queen Street West Lip Lab (Full-Time)

#LLCN-3099

Position:
Assistant Store Manager
Status:
Full Time (30+ hours per week)
Reports To:
Store Manager

More than just a lipstick destination, Lip Lab cultivates an environment that champions fun, self-expression and creativity for both our valued guests and team members. We are deeply passionate about delivering exceptional, personalized service and take pride in our artistry, crafting high-quality, custom products that are as unique as the individuals who wear and create them – from the perfect shade and surprising flavors to a name that reflects and celebrates your story.

If you're energized by forging genuine connections, driving impactful results, delivering exceptional guest experiences and empowering others to reach their full potential within a positive, vibrant, and authentically inclusive culture, then this role at Lip Lab is the perfect opportunity for you!

The Role As the Assistant Store Manager, you will not only help oversee the day-to-day operations of the store but will also create a fun, engaging and positive atmosphere that both guests and employees will want to be a part of.

The salary range for this position is $20 - $22 CAD per hour. This role is also eligible to earntipsin addition to the hourly rate, based upon store location. Most roles earn an additional $7 - $9 CAD per hour intips.*

Offered salary is dependent upon experience and location.

• Strong background in leadership, team building and delegation (minimum of 2 years’ management experience is required)
• The ability to work in close partnership and coordination with Store Manager and leadership team to drive sales and KPI performance, and ensure the business runs efficiently and successfully
• Someone who leads by example with a positive, can-do attitude and generous spirit, always going above and beyond for both guests and team members
• A passion for providing exceptional guest service and promoting an upbeat party atmosphere
• An understanding of sales, targets and what it takes to drive a business
• Proficiency with Excel, MS Word, Outlook, and Google Docs
• Ability to engage guests while multitasking and time managing to ensure seamless experiences
• Experience with team training, development and coaching (performance management also desirable)
• Open availability (weekends and holidays required)
• Comfortable in a fast paced, high-volume work environment
• Ability to travel for company events, meetings and trainings when necessary if Store Manager is unable to attend
• This role requires the ability to stand and walk for 6-8 hours per shift, occasionally lift and carry objects weighing 10-50 pounds, and perform tasks that involve bending, kneeling, squatting, and reaching both overhead and below shoulder level.

• Work closely with Store Manager to drive the business, maximize store sales potential and lead the team, including analyzing and sharing KPI and business trends (e.g. payroll, AOV), developing store action plans and ensuring strong team-wide communication and accountability
• Support with writing weekly schedules in line with sales forecasts and payroll goals, as well as monitoring employee timecards and time off requests
• Optimize the business through strategic, daily management of guest booking system, including managing party booking process, guest inquiries and complaints in partnership with Store Manager
• Partner, train, coach and support Leads across all aspects of the business to successfully cultivate a high-performing leadership team
• Step in as Manager on Duty, overseeing all store operations and team members and jumping in as a Color Expert where needed to support services and…