Senior Facilities Manager

Senior Facilities Manager

This position has managerial oversight of multiple facilities within a regional portfolio of client facilities and has at least one Facilities Manager and/or Assistant Facilities Manager reporting into it. The role will be the client-facing point of contact and business driver for the assigned region (KPIs, SLAs, financials, staffing).

This position has managerial oversight of multiple facilities within a regional portfolio of client facilities and has at least one Facilities Manager and/or Assistant Facilities Manager reporting into it. The Senior Facilities Manager has the overall responsibility for creating and overseeing the implementation of policies, procedures and programs that will assure well-managed, well-maintained buildings and facilities, placing maximum emphasis on leading a staff in the positive response to the concerns and needs of the assigned sites, environmental health and safety, and quality programs, in coordination and conjunction with the goals and objectives to the mutual benefit of the client and the properties in accordance with contract scope, KPIs, and Service Level Agreements (SLA’s).

The position is the primary liaison with the client and leads staff in the coordination of services and activities, financials, vendors and manpower required for current and future needs of the building and operations. The Senior Facilities Manager also has responsibility for the overall financial, SLA, and KPI performance of the business plan within the respective portfolio.

• Oversee day-to-day operations of facilities, high rise or campus ensuring that all services are effectively delivered and facility needs are met including repairs and maintenance, life-safety, engineering and general maintenance. Ensure that staff implements and provides these services in a manner consistent with C&W policies, contract scope, and client directives
• Prepare, oversee, and deliver the weekly, monthly, quarterly, and annual financial deliverables by site- and regional-levels
• Manage service contracts cost effectively. Responsible for all aspects of service delivery pursuant to these contracts, responsible for periodic and ongoing performance and financial review, conducting RFP’s, and assuring payments and invoicing match contract pricing. Initiate audit & control systems to ensure statutory, policy and contractual commitments are met
• Lead the facility management team in the supervision of maintenance programs relating to the interior and exterior conditions and appearance and operation of the facilities
• Ensure that facility management staff consistently provides positive and prompt response to requests from the client and building tenants/occupants
• Ensure facility management staff implements ongoing contract review programs to constantly assess client, tenant and occupant needs and to assure problems are being solved promptly and to the mutual benefit of the tenant, owner and the properties
• Prepare and deliver consolidated reporting and reviews of all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(s) or complex
• Develop, prepare and explain the annual facility budget, quarterly forecasts, and business plans
• Assist in development of capital budgets for the property. This includes contributions towards a five- year plan of maintenance, facility improvement and cost reduction initiatives
• Coordinate the collection, analysis and reporting by the facility management team of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity,…