Sales Director, North America - Internal

Toronto, ON, Canada
Final date to receive applications:
Friday, October 30th

Job Description  The Director, Sales is responsible for leading, managing, and motivating their team of Destination Experts to ensure the team is delivering desired results in their dedicated region. Working closely with the Regional Vice-Presidents and, the Director, Saleswill have direct impact onuniting the team under a shared vision; committed to inspiring and supporting others.
Achieve KPI’s for assigned team in the areas of;
Sales per Passenger, Close Rate, Net Promoter Scoreand Margin Management
Ensure consistent implementation of our sales processes for optimum performance
Resolve any escalated client concerns or complaints pre-trip or during trip beyond Destination Expert and through immediate communications with appropriate parties
Partner with the Workforce Management Team on scheduling strategies, time off requests, inbox management,facilitation ofhuddles
Manage the team’s ability to provide the highest level of service throughout the customer life cycle
Talent Management   Lead by example. Develop the Sales Team (Destination Leads, Sales Leads, Destination Experts) by training, motivating, coaching and managing performance whilst creating and maintaining a cohesive team environment
Track, monitor and respond to individual team member metrics and overall regional team performance metrics(sales queue, follow ups, timeliness of response, margins, NPS etc.)
Facilitate 1:1’s, goal setting and year-end performance discussions with direct reports
Conduct monthly and quarterly performance check-ins with assigned sales team membersor as required
Monitor staffing levels to ensure appropriate coverage and participate in the recruitment of new hires to the team (in conjunction with the Regional VPs)
Work with the Learning & Development Team to ensure training materials and resources are available and relevant for the sales team
Provide feedback to RVP, Sales onprocess improvement for sales and customer service policies and procedures
Culture & Engagement   Exemplify andassist in driving the Kensington Values into the daily operations and company culture
Actively recognize and promote team membersin the company’s rewards and recognition program
Inspire and foster a high performing, engaging and collaborative culture
Conduct region specific team-building initiatives to drive team cohesion
Other   Act as back-up Director for other regions when support is required
Ad hoc projects as assigned
Rotating Saturday, Holiday & After Hours shift as needed
Qualifications   Minimum five years of progressive work experience in the travel industry
Leadership experience including people management, developing team,and directing proven business success
Excellent communication skills with proven ability to influence customers and team
Customer service focus with strong understanding of luxury travel market
Entrepreneurial; highly functional in a fast paced, constantly changing workplace
Results oriented;thrives working in a technology and KPI driven organization
Proven ability of working collaboratively managing and exceeding expectations with multiple stake holders
Ability to build trust and work through conflict both upwards and downward.
Takes ownership, initiative and is self-directed.
Strong organization and time management skills
Ability to problem solve and perform in a time pressure environment