Description
:Our Branch Services pillar supports the servicing applications used by our frontline colleagues to authenticate and assist our customers with their day-to-day banking needs.
Job Summary: We are seeking a highly skilled and motivated Senior Engineering Manager to oversee the ongoing support, development, and management of our branch servicing applications. The ideal candidate will be responsible for ensuring the availability and performance of applications, managing problem resolution, and coordinating with various teams to maintain a high standard of service.
Key Responsibilities:
Review operating system logs and maintain the health of managed components.
Investigate and resolve issues at different support levels
Participate in post-incident review sessions.
Review high-risk and high-impact changes
Engage with partners for application-specific concerns
Manage on-call equipment and ensure holiday and vacation coverage
Review and provide input to vendor contracts
Activities:
Conduct one-on-one meetings with the team Conduct performance reviews and career development discussions
Organize management and team meetings
Qualifications:
Preferred Qualifications:
Where You Will Work
You’ll be expected to work primarily on-site at a TD location for meetings, team events and experiences. The hiring manager will provide more information about how this works for their team.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.
TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards…
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