Operations Manager

Our Toronto

Location:

Amidst the timeless charm of Toronto’s Fashion District, AIRE finds its home in a historic Edwardian Classicism building, once the office and warehouse of the Copp Clark publishing company. Built in 1912 and later designated a heritage site, its original wood structure and towering pillars remain, preserving the character of its storied past that once held the art of printing and now embraces the art of relaxation.
Our Toronto

Location:

Amidst the timeless charm of Toronto’s Fashion District, AIRE finds its home in a historic Edwardian Classicism building, once the office and warehouse of the Copp Clark publishing company. Built in 1912 and later designated a heritage site, its original wood structure and towering pillars remain, preserving the character of its storied past that once held the art of printing and now embraces the art of relaxation.

Honoring its literary and industrial past, the space is adorned with vintage books and printing presses, which are subtle echoes of its history. AIRE Toronto offers a unique experience with a dry sauna and a Palestra, an indoor/outdoor bath area seamlessly connected to the interior through two jet baths, creating a tranquil escape where past and present merge in perfect harmony.

The Role  As the  Operations Manager , you will take the lead in ensuring daily operations run smoothly and to the highest standard. Your focus will be on  operational excellence, team performance, and guest satisfaction . You will coordinate with department heads, ensure policy compliance, support team development, and act as a cultural ambassador for AIRE.

Key Responsibilities  Operations & Compliance   Ensure the smooth operation of all daily activities by coordinating across all departments.
Implement and maintain brand policies, procedures, and service protocols.
Monitor operational reports and KPIs to make agile, data-driven decisions.
Support inventory management, procurement, and communication with suppliers.
Oversee health and safety, legal compliance, and regulatory standards.
Maintain quality assurance following global AIRE standards.
Serve as the deputy to the Site Director in their absence.
Team Leadership & Culture   Directly manage department heads and ensure alignment across teams.
Conduct regular team briefings, one-on-ones, and performance conversations.
Evaluate team performance using clear KPIs and defined goals.
Support managers in creating and executing development plans for their teams.
Identify training needs in collaboration with HR and ensure delivery and application.
Promote employee engagement, well-being, and a culture of accountability and care.
Lead by example — visible, hands-on, and solution-oriented at all times.
Guest Experience & Service Recovery   Ensure that every guest receives a seamless and extraordinary experience.
Monitor guest satisfaction data (e.g., NPS) and drive improvement initiatives.
Manage complex service incidents and act as the escalation point.
Support department heads in training their teams on service excellence.
Ensure service standards are consistent and reflect the AIRE philosophy.

Who You Are   A Bachelor’s degree in Hospitality Management, Tourism, or Business (required).
3+ years of experience leading complex operations in a luxury spa, wellness, fitness, F&B or hospitality setting.
3+ years of experience directly managing teams across multiple departments, with a strong sense of accountability and development.
Experience reading and interpreting operational reports and making decisions based on data and business needs.
A solid track record in customer satisfaction management, using tools like surveys and improvement plans.
Experience overseeing inventory, third-party vendors, and quality assurance processes,…