Airport Operations Manager

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone.

We know who we are, and we’re confident in our approach.

Join Flair’s Airport Operations team, where frontline leadership and real-time decision-making support safe, reliable, and efficient operations. Reporting to the General Manager, Airport Operations, the Airport Operations Manager is responsible for the day-to-day leadership of airport operations, overseeing employees and contracted service providers to support on‑time performance, regulatory compliance, operational reliability, and the customer experience.

The Airport Operations Manager coordinates real-time operational activities, responds to irregular operations (IROPs), resolves operational issues, and ensures resources are effectively deployed based on operational needs. The role makes timely decisions to maintain operational continuity and ensures airport activities are carried out in accordance with company policies, regulatory requirements, and established procedures.

This role is an on-site position based at one of our offices in Toronto (YYZ).

• Lead the safe, efficient, and compliant delivery of airport operations during the assigned shift, ensuring operational objectives, service standards, and regulatory requirements are achieved.
• Provide day-to-day leadership, direction, coaching, and support to frontline employees and contracted service providers, promoting a culture of safety, accountability, teamwork, and customer service.
• Coordinate daily operational activities, ensuring appropriate staffing, equipment, facilities, and operational resources are available to support safe and reliable flight operations.
• Ensure effective communication and coordination between operational teams, internal stakeholders, airport authorities, and contracted service providers throughout the assigned shift to support safe, efficient, and timely airport operations.
• Monitor operational performance throughout the assigned shift, including safety, on-time performance, baggage performance, customer service, and operational reliability, taking timely action to resolve issues and minimize operational disruption.
• Lead the station response during irregular operations (IROPs), delays, cancellations, diversions, and other operational disruptions, coordinating recovery efforts with internal and external stakeholders.
• Make real-time operational decisions to ensure the safe, efficient, and compliant operation of the station while balancing operational priorities and customer service requirements.
• Oversee the day-to-day performance of contracted service providers, ensuring services are delivered in accordance with contractual obligations, safety standards, and operational expectations.
• Ensure airport operations are conducted in accordance with Transport Canada regulations, Canadian Aviation Regulations (CARs), company policies, Safety Management System (SMS) requirements, security standards, and all applicable legislative requirements.
• Conduct operational inspections and monitor compliance with safety, security, and operational procedures, addressing deficiencies and escalating concerns as required.
• Investigate operational issues, safety events, customer service concerns, and operational irregularities, ensuring appropriate corrective actions are…