Manager, Operations II

Job Description
As Manager, National Credit you will lead operations within Wealth Management Canada’s National Credit division. The primary purpose for this position is to supervise and provide leadership for a team supporting time sensitive, complex exception-based and/or highly specialized credit operations processes. You will be responsible for hiring, onboarding, and training new team members, while providing coaching, recognition, and development for your team in a fast-paced environment.

The Manager will provide insights and support to a variety of credit and risk transactions in a high-volume environment. The role requires working with regulators, Internal Controls, Operational Risk, Internal/External Auditors, Finance and Royal Bank partners to ensure that the team adheres to policies and procedures.

Balancing risk and operational efficiency while delivering a high level of client satisfaction are the key components of this role.

What will you do?

Managerial Excellence (50%) -  Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance

Department Support (30%) -  Conduct operations process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met

Process Improvement (15%) -  Reduce risk, increase efficiency, or enrich customer service by suggesting process changes and/or system modifications

Training & Documentation (5%) -  Develop and provide ongoing training support for team members related to department processes and systems . Developing and maintaining department procedures

What do you need to succeed?
Must haves:

4-year degree from an accredited university or equivalent, or High school diploma or equivalent with demonstrated experience

5+ years of securities, banking, technology and/or job specific industry experience

Canadian Securities license (recommended)

2+ years demonstrated and sound managerial experience leading and managing a team

Advanced problem identification, analytical and resolution skills

Experience with change management and leading teams through transition

Nice-to-have:

Leadership & People Skills – Ability to build, direct and develop high performing teams; attract and retain talent

Industry Expertise – Securities/Financial Services regulatory and audit experience; knowledge of brokerage operations and vendor management. Strong understanding of Wealth Management products and solutions.

Credit Expertise - 3+ years of credit operations and margin lending (securities, margin, options and derivatives products)

Wealth Management business knowledge and dealing with a Full Service and Direct Investing Platform

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program includes bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact.

Work in a dynamic, collaborative, progressive, and high-performing team.

Flexible work/life balance options.

Opportunities to do challenging work.

Opportunities to take on progressively greater accountabilities.

Access to a variety of job opportunities across business.

Job Skills
Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship…