Sr. Client Delivery Manager

Company Description  Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a strategic relationship with Microsoft. Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.
As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernise their data and operations to increase efficiency, reduce costs, and enhance their customer’s experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.
A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.

Job Description  The Client Delivery Manager (CDM) is a portfolio-level delivery leader responsible for end-to-end delivery excellence, client outcomes and management of KPIs, including financials. across a broad set of up to ~15 concurrent clients. The CDM partners with Project Managers (PMs) and delivery teams to ensure consistent execution of the delivery operating model through lightweight, exception-based controls (e.g., project KPI signals, compliance checks, and escalations).

They act as the single accountable delivery owner for the portfolio (health, escalation, and governance) while maintaining executive-level situational awareness. The CDM serves as the delivery escalation point when needed helps set expectations, and intervenes directly to manage and resolve challenging client situations when delivery health, customer confidence, or financial performance is  responsibilities include:  Leadership and Oversight  Provide portfolio-level leadership across approximately 15 accounts, ensuring client satisfaction and delivery excellence
Establish and run an exception-based oversight cadence, focusing attention on projects with KPI deterioration, delivery risk, profitability risk, or compliance gaps.
Ensure delivery teams (PMs and delivery leads) have clarity on expectations, required governance artifacts, and escalation paths to maintain delivery predictability port the Client Portfolio Management team by identifying portfolio trends, systemic delivery risks, and improvement opportunities across the project set
Client & Stakeholder Management  Lead difficult client situations as needed: drive fact-based narratives, reset expectations, align on remediation plans, secure timely decisions and keep internal stakeholder appropriately informed.
Ensure consistent, transparent customer communication through governance standards (status health, escalation pathways, and remediation clarity), while keeping PMs responsible for routine delivery execution and day-to-day status management.
Portfolio Governance, Risk & Escalation Management  Own portfolio-level delivery health governance, ensuring risks, assumptions, actions, issues, and decisions (RAAID/RAID) are actively managed and escalated appropriately.
Financial & Performance Accountability  Provide oversight of project profitability…