Director, Programs and Services

The Director, Programs and Services provides strategic and operational leadership across the organization’s continuum of housing and support services, including emergency shelters, transitional housing, scattered-site housing, and facilities operations. The role also oversees facilities operations, including the management, maintenance, and upkeep of all organizational buildings and external housing properties. Working closely with facilities team, external contractors, property owners, and internal key parties, the Director ensures facilities support positive outcomes for youth, staff, and visitors.

The Director is responsible for ensuring that Eva's programs provide more than a place to stay they create a pathway from shelter to stability, security, and ultimately thriving. The incumbent will strengthen Eva’s integrated service model and identify opportunities to innovate, improve outcomes, and build a more coordinated continuum of care.

This role leads the development, implementation, evaluation, and continuous improvement of programs, services and facilities that respond to the complex and evolving needs of youth experiencing homelessness or housing instability. The role ensures that programs, services, and facilities are youth-centred, trauma-informed, culturally responsive, evidence-informed, and grounded in the belief that every young person deserves the opportunity to build a safe, secure, and meaningful future.

This position reports to the Senior Director, Programs and Services. This position will require travel between Eva’s sites.

Eva’s believes that housing is the foundation, not the destination. The Director, Programs and Services will help translate that belief into a coordinated continuum of programs where every interaction and intervention contributes to a young person’s ability to move forward.

The goal is not simply to help young people survive homelessness. It is to create the conditions in which they can experience shelter, build stability, achieve security, and ultimately thrive.

• Provide strategic and operational oversight for Eva’s two youth shelters, transitional housing program, and scattered-site housing, including resourcing and scheduling.
• Ensure consistent, high-quality service delivery across programs while recognizing the distinct needs and purposes of each housing setting.
• Establish clear program standards, service expectations, performance measures, and accountability mechanisms.
• Ensure programs are accessible, welcoming, inclusive, and responsive to youth with diverse identities, experiences, abilities, and needs.
• Support management in creating strong, healthy, accountable, and youth-centred teams.
• Provide strategic oversight of facilities operations across Eva's shelters, transitional housing, scattered-site housing portfolio, and administrative locations.
• Ensure facilities are maintained in a manner that promotes safety, accessibility, operational effectiveness, infection prevention, and positive youth experiences.
• Oversee the integration of program operations and facility needs to ensure service environments support program outcomes and organizational priorities.
• Monitor site conditions, capital improvement needs, preventative maintenance activities, and facility-related risks across all locations.

• Lead the ongoing development of a comprehensive service model organized around four interconnected outcomes:
• Shelter — Safety and immediate stabilization
• Ensure young people have access to welcoming, responsive, and high-quality emergency shelter that meets immediate needs while beginning the work of connection, assessment, and stabilization.
• Stability — Building…