At Kensington Health, we are proud to have built a community where people can bring their full selves to work. As a not-for-profit, we believe in the work we do every day. It is what motivates us, inspires, and propels our bold vision forward: a better life for everyone.
Diversity is at the heart of who we are and at Kensington, we celebrate our differences, knowing that creating safe, inclusive, and equitable spaces in healthcare strengthens our bold vision: building a better life for everyone. Our Diversity, Equity, and Inclusion efforts are guided by our DEI Strategy as we continuously strive to offer equal opportunities for all.
Our people are what make Kensington Health such a special place to work, learn, and grow and delivering exceptional health care to our community – and beyond – is what keeps people here for years. Interested in reimagining community-delivered care with us? Check out our open roles!
Kensington Health Perks- Generous benefits package that includes employer-paid health plan, pension (HOOPP) and vacation.
- Free, confidential mental health and wellness support services through an Employee Assistance Program (EAP).
- Located near the vibrant and diverse Kensington Market neighbourhood, boasting a 99 Walk Score & 97 Public Transit Score.
- An environment that supports and fosters healthy work-life balance.
The Clinic Lead provides day-to-day operational leadership for the eye clinic and supports the delivery of safe, efficient and patient-centered care. Working in partnership with the Manager, the Clinic Lead coordinates staffing and clinic flow, supervises technicians, administrative staff and clinical assistants, and responds to operational, equipment and technology issues.
The role also supports staff recruitment, onboarding, coaching, performance management, quality improvement, workplace safety, incident reporting, scheduling and payroll-related processes. The Clinic Lead works collaboratively with physicians, staff, Information Technology, vendors and organizational leaders to maintain service continuity and uphold confidentiality, safety and professional standards.
Employment type:
Temporary full-time 6 months contract
- Coordinate daily clinic operations, patient flow and staff assignments, adjusting resources in real time to meet operational needs.
- Ensure appropriate staffing coverage for scheduled clinic volumes, including planned absences, vacation and sick calls.
- Assist the Manager in preparing staff schedules four to six weeks in advance.
- Provide support when required to maintain clinic flow and service continuity.
- Delegate work appropriately and support deployment to other organizational areas when operationally required.
- Provide day-to-day supervision and support to technicians, administrative staff and clinical assistants.
- Create an approachable, collaborative environment in which staff can raise concerns and receive timely support.
- Partner with the Manager and Director on recruitment, retention, onboarding, coaching, mentoring, performance management and employee wellness matters.
- Observe technical practice, provide constructive feedback and elevate concerns when performance or practice does not meet established standards.
- Support payroll-related processes, including the accurate reporting of sick time, paid time off and banked time.
- Work collaboratively with physicians to address operational, staffing and diagnostic service issues arising during clinic activities.
- Communicate professionally and effectively with internal and external stakeholders.
- Work with Information Technology and vendors to resolve issues…
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