Director, Design Operations - Global Wealth Management

Requisition
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Director, Design Operations contributes to the overall success of Global Wealth Management’s Digital Experience Design Team ensuring specific individual goals, plans, initiatives are executed & delivered in support of the team's business strategies and objectives, ensuring all activities are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

• Define the Design Operations vision and strategic direction by translating the Head of Design's strategy into scalable operating models, priorities, roadmaps, governance, and measurable outcomes that strengthen design effectiveness and business impact.
• Lead and develop the Design Operations team by setting performance expectations, coaching team members, supporting career development, and building an inclusive, accountable, and high-performing team culture.
• Lead portfolio planning, demand management, and resource governance byestablishingtransparent intake, prioritization, capacity planning, workforce planning, and allocation practices aligned with strategic priorities and delivery needs.
• Establish and continuously improve design ways of working by defining standards, decision rights, workflows, quality checkpoints, and cross-functional engagement models that create sufficient runway for discovery, design, validation, and delivery.
• Strengthen design governance and organizational visibility by providing leaders with clear insights into demand, capacity, dependencies, delivery risks, team health, capability gaps, and progress against design priorities.
• Demonstrate and communicate the measurable impact of design byestablishingperformance frameworks, operational metrics, maturity measures, and executive reporting that connect design investment to customer, employee, delivery, and business outcomes.
• Build organizational design capability by scaling communities of practice, mentorship, onboarding, learning pathways, documentation, critiques, and knowledge-sharing programs across design disciplines.
• Advance tools, platforms, and vendor management by defining the design technology strategy, overseeing procurement andlicensegovernance, driving adoption, and ensuring tools meet business, accessibility, privacy, security, and risk requirements.
• Advance responsible AI-enabled design practices byestablishingguidance, enablement, shared resources, and measurement approaches that improve workflow efficiency and quality whilemaintainingappropriate human oversight and controls.
• Partner with Product, Technology, Design Systems, Delivery, Procurement, and other disciplines to remove operational barriers, improve collaboration, and scale consistent design practices across Global Wealth Management.
• Strengthen accessibility and inclusive design operations by embedding accessibility into processes, standards, tools, learning, governance, and measurement.
• Enable effective facilitation and decision-making practices byestablishingreusable methods and supporting high-stakes workshops, planning sessions, critiques, and leadership forums that drive alignment and action.
• Represent Design Operations in leadership and governance forums by providing strategic recommendations, influencing investment,andoperatingdecisions, escalating material risks, and acting as a delegate for the Head of Design when required.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Post-secondary education in Design, Design Management, Business, Organizational Development, Technology, or a related discipline,…