Sr. Director Platform Services

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit
What you'll be doing  As the Senior Director, Platform Services, you'll play a pivotal role in leading and shaping the technology operations that underpin CIBC's business. You'll oversee mid-sized teams responsible for the ongoing operation and implementation of critical lending, deposit, insurance, and payments applications and infrastructure, ensuring operational stability and excellence. Your strategic vision will guide long‑term planning and execution, including modernizing processes and deploying technology solutions efficiently.

You'll manage the financials of this team with a business owner lens and champion automation, AI, and 7x24 scale to ensure robust observability, controls, and application resiliency across all environments—from test to production. Building strong relationships with internal and external partners is key, as is managing communications during high‑stress situations. Your leadership will drive innovation and continuous improvement to achieve best‑in‑class application availability.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on‑site, while other days will be remote.
How you'll succeed   Leadership & People Management – Lead, motivate, and develop teams by setting operational objectives, coaching, and fostering a positive, high‑performance environment aligned with CIBC’s values.
Production Support Oversight – Direct the ongoing operation and implementation of production applications and infrastructure, ensuring compliance with service standards and operational stability.
Strategic Planning & Execution – Develop and execute long‑term strategies for Production Support, present to senior management, and drive initiatives to automate and optimize processes.
Project & Program Management – Oversee large annual budgets, resource allocation, and execution for technology‑related projects and programs, ensuring timely deployment of solutions.
Business Operations & Process Improvement – Sponsor and lead operational and process improvement initiatives, owning end‑to‑end efficiency and cost of processes while ensuring robust governance.
Stakeholder & Relationship Management – Build and maintain strong relationships with partners across the organization, influence and align multiple stakeholders, and manage communications during crisis situations.
Risk, Compliance & Governance – Ensure compliance with regulatory, governance, and audit requirements, managing risk assessments and operational alternatives.
Innovation & Continuous Improvement – Identify and implement opportunities for automation and technical innovation, driving process improvements to enhance service delivery.
Who you are   You’re an experienced leader.
You bring extensive experience in production support and technology operations, ideally with 10+ years in the field.
You have Dev Sec Ops , SRE, and CI/CD expertise.
You bring experience in Dev Sec Ops  and Site Reliability Engineering, and have built and managed CI/CD pipelines to support operational excellence and automation.
You’re skilled in cloud and data operations.
You have significant hands‑on experience operating applications in Azure, including Red Hat Open Shift and Service Mesh, and have…