Manager, Operations II

Job Description

What is the opportunity?RBC Dominion Securities provides comprehensive services in commodity and financial futures including professional advice and trade execution. Access is provided to most commodity futures exchanges globally,As Manager, Futures Operations, you will lead a team supporting time-sensitive, complex, exception-based, and highly specialized futures operations within Wealth Management Canada. You will hire, on board, and train new team members, and provide coaching, recognition, and development in a fast-paced environment.

You will also serve as the Alternate Futures Supervisor (AFS), with overall responsibility for opening new futures accounts, tier one supervision of related activity, and risk management. You will escalate supervision exceptions to the Designated Futures Supervisor (DFS) and Compliance as required, and work with Regulators, Internal Controls, Operational Risk, internal and external auditors, Finance, and Royal Bank partners to ensure adherence to policies and procedures.

Balancing risk management, operational efficiency, and client satisfaction is central to the role, which requires a clear understanding of the regulatory and organizational risks in each process, how work moves from start to finish, and the key dependencies between teams.
What will you do?

Tier One Supervision & Department Support (50%) - Conduct operations process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met. Complete monthly reviews and present findings and risk concerns at various governance and oversight platforms

Managerial Excellence (30%) - Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance

Process Improvement (15%) - Reduce risk, increase efficiency, or enrich customer service by suggesting process changes and/or system modifications

Training & Documentation (5%) - Develop and provide ongoing training support for team members related to department processes and systems. Developing and maintaining department procedures

What do you need to succeed?
Must haves:

CIRO Registration for Retail Futures Contracts & Futures Options Contracts

4-year degree from an accredited university or equivalent, or High school diploma or equivalent with demonstrated experience

5+ years of securities, banking, technology and/or job specific industry experience

Canadian Securities license (recommended)

2+ years demonstrated and sound managerial experience leading and managing a team

Advanced problem identification, analytical and resolution skills

Experience with change management and leading teams through transition

Nice-to-have:

Registration with CIRO as Alternate Futures Supervisor (AFS)

Leadership & People Skills – Ability to build, direct and develop high performing teams; attract and retain talent
Industry Expertise – Securities/Financial Services regulatory and audit experience; knowledge of brokerage operations and vendor management. Strong understanding of Wealth Management products and solutions.
Credit Expertise - 3+ years of credit operations and margin lending (securities, margin, options and derivatives products)

Wealth Management business knowledge and dealing with a Full Service and Direct Investing Platform

Experience with change management and leading teams through change

Proficient with MS Office (Word, Excel, PowerPoint, and Outlook)

What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program includes bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact.

Work in a dynamic, collaborative, progressive, and high-performing team.

Flexible work/life balance options.

Opportunities to do challenging work.

Opportunities to take on progressively greater accountabilities.

Access to a variety of job opportunities across business.

Job Skills
Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship…