Operations Coordinator — Production & Fulfillment

Operations Coordinator — Production & Fulfillment — 12-Month Contract

Start Date:

November 2026

Salary: $50,000–$60,000 annually, depending on experience

Wildcraft is a Toronto-based natural skincare brand dedicated to creating high-quality, small-batch products using 100% natural ingredients, all at accessible price points. Our studio is located in Toronto’s West End, where we manufacture and fulfill everyday skincare essentials designed to support healthy, nourished skin.

We sell our products online and partner with retailers across Canada. As we continue to grow, we’re looking for a hands‑on, adaptable team member to support our day‑to‑day operations across production, fulfillment and customer experience.

We’re looking for an Operations Coordinator — Production & Fulfillment to join the Wildcraft team on a full‑time, 12‑month contract. This is an in‑person position requiring 5 days per week on‑site at our Toronto studio.

This is a varied, hands‑on role that works across production, fulfillment, shipping & receiving, and customer service. Responsibilities will shift depending on the needs of the business — some days may be spent picking and packing ecommerce and wholesale orders, while others may involve receiving inventory, preparing shipments, supporting customers, or working alongside our production team to manufacture and package our small‑batch skincare.

The role includes regular shipping and receiving responsibilities, including receiving skids of ingredients and packaging, safely moving materials using a pallet jack, organizing inventory, and preparing outgoing skids for our retail partners.

We’re looking for someone who is physically capable, comfortable with hands‑on work, and enjoys being active throughout the day. Above all, you’re reliable, detail‑oriented, friendly and willing to jump in wherever help is needed.

While this position is initially being hired as a 12‑month contract, there may be an opportunity for a permanent position at the end of the contract depending on business needs and company growth.

• Pick, pack and prepare ecommerce and wholesale orders accurately and efficiently
• Use Shopify and Stallion to process orders, create shipments and prepare shipping labels
• Follow established fulfillment procedures and daily shipping priorities
• Quality check products and flag any issues
• Coordinate pickups with shipping and courier partners
• Process customer returns and exchanges as needed

• Receive incoming deliveries and skids of ingredients, packaging and supplies
• Safely use a manual pallet jack to move incoming and outgoing skids
• Organize incoming inventory and verify shipments for accuracy
• Build, wrap and prepare outgoing skids and larger wholesale orders for our retail partners
• Assist with inventory counts and monitor stock levels of finished products, packaging and production materials
• Keep receiving, storage and shipping areas organized and safe

• Respond to customer inquiries through our customer service channels in a friendly and timely manner
• Assist with order and shipping questions, returns and exchanges
• Answer product questions and provide product recommendations
• Assist with questions related to promotions, our loyalty program and other customer concerns
• Communicate recurring customer feedback or product concerns to the team

• Support the production team with the manufacturing and packaging of our natural skincare products
• Follow established manufacturing procedures, batch records and production instructions
• Weigh and prepare raw materials and ingredients for production
• Assist with mixing and compounding products as needed, including maneuvering bulk ingredient drums
• Operate small‑scale mixing, heating and filling equipment once trained
• Fill, pour, label, cap and box finished products
• Sanitize equipment, tools and production areas according to established procedures
• Complete quality checks to help ensure products meet Wildcraft standards
• Assemble samples and kits as needed

• Help keep production, fulfillment, inventory and shared work areas clean and organized
• Assist with…