Manager, Corporate Communications

161 Bay Street (93021), Canada, Toronto, Toronto, Ontario, Manager, Corporate Communications (14 months contract)

For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

The Canadian Corporate Affairs team is responsible for advancing awareness of the Capital One Brand within the external market, establishing Capital One as a thought leader committed to helping Canadians succeed with credit.

This is a 14 months contract role.

Capital One is looking for an energetic, creative and results-driven communications professional with experience in driving integrated, multi-dimensional, external-facing programs in support of Capital One Canada’s branded card business.

Working for a globally recognized brand provides opportunities to learn and grow while creating industry-leading communications campaigns specific to the Canadian landscape. Our work demands diverse skill sets including experience in developing strategic communications plans, earned media strategy, content creation, executive thought leadership and reputation building and protection, all rooted in data-driven insights and analytics.

This individual will partner with Canadian business leaders, global communication counterparts and external agencies to build and lead strategic, integrated and external-facing communications programs across channels that highlight our human-centered, tech-forward products and offerings to bolster awareness and the positive perception of Capital One amongst key audiences.

This position requires exceptional written, verbal, and presentation skills; solid understanding of and experience working within traditional and social media channels, specific to the Canadian landscape along with experience supporting senior executive leaders while also leading complex projects and teams to meet objectives as well as the ability to build trusted relationships - with both internal and external stakeholders - operating in a fast-paced, matrixed environment.

Exhibit a deep understanding of and ability to communicate the benefits, features and key insights related to Team Canada and enterprise business goals

• Work closely and engage with key stakeholders to build trusted relationships
• Identify themes, topics and content that resonate with target audiences and meet strategic business objectives
• Leverage data and insights to inform and measure success of narratives and influence programming
• Understand, identify, and effectively navigate potential reputation risks and sensitivities
• Ability to work seamlessly as part of a team, in an open and collaborative environment

Lead integrated corporate communications strategy, including earned/paid media and thought leadership programming

• Identify news hooks and agile earned media opportunities that support business objectives and coordinate outreach, leveraging key contacts and managing relationships to generate coverage across a range of media verticals to drive visibility within target markets
• Build and enhance mutually beneficial relationships among target media and external organizations while thoughtfully determining when to incorporate earned media, paid, business thought leaders, experiential and owned content components into programming
• Draft and lead the development of effective communications materials, including: strategic plans, public announcements, leader talking points and remarks, social media content and other communications documents for various audiences
• Oversee flawless earned media engagement through comprehensive spokesperson training and prep, on the ground support, and media follow-up
• Work collaboratively with Government Relations & Advocacy and Community Impact & Investment teams to ensure cohesion across messaging and strategic goals
• Provide external communications counsel and support for partner teams within the organization including legal, diversity, equity and inclusion,…