Account Manager

About VML

VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award‑winning work for blue‑chip client partners including AstraZeneca, Colgate‑Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca‑Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization.

In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

• Building and maintaining strong client relationships, acting as a trusted advisor and primary point of contact.
• Leading the development and execution of marketing campaigns, ensuring alignment with client goals and objectives.
• Managing project timelines, budgets, and scopes, delivering exceptional results within agreed parameters.
• Collaborating with internal teams, including creative, strategy, media, and production, to execute projects effectively.
• Preparing and presenting client proposals, performance reports, and strategic recommendations.
• Identifying and pursuing opportunities to grow client accounts, including cross‑sells and upsells.
• Monitoring industry trends and competitor activities to inform client strategies.
• Resolving client concerns with a proactive and solution‑oriented approach.

• Exceptional communication and interpersonal skills, with the ability to foster trust and collaboration.
• A proactive and detail‑oriented mindset, anticipating client needs and delivering on expectations.
• Strong organizational and project management skills, able to juggle multiple priorities effectively.
• A team player attitude, working collaboratively while also taking initiative independently.
• Problem‑solving skills, with a knack for turning challenges into opportunities.
• A results‑driven approach, focused on delivering measurable impact for clients.
• Adaptability and resilience, excelling in dynamic and changing situations.

• Some experience in account management, ideally in an agency or marketing environment.
• Proficiency with project management tools and software is very helpful (e.g., Asana, Wrike, or similar platforms).
• Strong understanding of marketing principles, ideally with experience managing campaigns across multiple channels.
• Ability to manage budgets, timelines, and complex projects effectively.
• Experience analyzing campaign performance data and developing actionable insights.
• A track record of delivering exceptional client satisfaction.

$39,750—$66,250 CAD

We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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