Director, Account Management

Director, Account Management

Accountable for the overall health, performance, and long‑term success of the account. Sets strategic direction, provides guidance, ensures sustainable delivery, optimisation and growth. Acts as senior client partner and internal decision authority, balancing client needs, team capacity and business objectives.

• Serve as the senior client partner and trusted advisor.
• Shape client direction through proactive recommendations and strategic counsel.
• Represent Coates in senior client discussions.
• Ensure campaign recommendations align with business objectives.
• Drive strategic alignment across client and internal teams.
• Minimise ambiguity and rework through clear direction.
• Lead and develop the Account Management team.
• Align cross‑functional teams around priorities.
• Foster a culture of ownership and strategic thinking.
• Ensure sustainable account performance through effective scope and resource management.
• Anticipate and resolve risks early.
• Demonstrate strategic value through meaningful reporting.
• Identify opportunities to strengthen and expand the partnership.
• Evolve the account model to meet future client needs.
• Partner with leadership to support long‑term commercial success.

• 7–10 years of experience in account management, client services or digital marketing, preferably in an agency environment.
• Background in digital marketing, content or retail/QSR merchandising is a strong asset.
• Proven ability to bring a strategic point of view to clients – not just manage deliverables.
• Experience working within retainer‑based models and managing a stable, high‑volume book of work.
• Comfortable managing two or more direct reports and providing day‑to‑day direction.
• Strong presentation skills – able to communicate strategy clearly to marketers and senior clients.
• Familiarity with project management tools and content delivery workflows; PM experience an asset but not required.

• Has a point of view and is not afraid to share it even when the client hasn’t asked.
• Think about the why behind the work, not just the what.
• Bring energy and curiosity to a fast‑paced, relationship‑driven environment.
• Move between strategic thinking and day‑to‑day execution without losing focus.
• Coach and develop junior team members while maintaining their own workload.
• Communicate clearly and confidently with clients, peers and senior leadership.
• Be a self‑starter who takes ownership and doesn’t wait to be directed.

Full salary range (CAD): $140,800/year (minimum), $150,400/year (midpoint), $160,000/year (maximum). Pay is based on relevant experience, skills, education, internal equity and market data. Well‑qualified candidates can expect offers around the midpoint; candidates with limited directly relevant experience may be placed nearer the minimum; highly experienced candidates with strong role alignment may be placed closer to the maximum.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).