Position: Senior Manager, External & Client Communications-(Hybrid)
What we offer:
Work-life flexibility
Hybrid work environment
Variable annual incentive plan
Generous annual vacation allotment
Top-notch flexible benefits plan including family building and gender affirmation
Retirement Plan, matched contributions at 6%
Access to a learning platform and educational assistance support
Access to a virtual wellness platform
Career development opportunities
Wellness Flex Fund to support personal interest and activities
Day off to volunteer in your community and other paid time off options
Corporate discounts
* subject to employment agreement
Job Summary:
The Senior Manager, External & Client Communications leads Central 1’s external and client-facing communications, helping shape a strong, trusted, and compelling voice in the Canadian financial services ecosystem. This role drives clear, consistent, and timely communications aligned to corporate priorities, brand positioning, and regulatory expectations—partnering closely with client-facing teams and key relationship owners to tell Central 1’s story, strengthen stakeholder confidence, and protect its reputation.
What you’ll be doing:
Functional Accountability:
External & Client Communications:
Own and lead the external and client communications function across the organization, setting strategy, standards, and priorities that advance corporate objectives and protect reputationDefine and maintain a clear external and client communications framework, including audience segmentation, messaging hierarchy, channel strategy, and governanceEnsure all client-facing and external communications are strategic, consistent, high-quality, and aligned to corporate positioning, brand, and regulatory requirementsAct as the central point of accountability for how the organization communicates externally — balancing proactive storytelling, client clarity, and reputational risk managementEstablish clear success metrics and regularly evaluate the effectiveness of external and client communications effortsCorporate Communications & Reputation Management:
Lead enterprise-level corporate communications activities, including:
Corporate narrative and positioning
Executive and enterprise announcements
Issues management and reputational risk support
Crisis communications planning and response
Cyclical client / member touchpoints including quarterly client briefings and bi-annual Peer Group meetings, etc.Partner closely with Finance, the Corporate Secretary office, Legal, Risk, Regulatory Affairs and senior leadership to manage sensitive, high-impact, or time-critical communicationsEnsure external communications reinforce trust, credibility, and confidence among clients, partners, regulators, and industry stakeholdersLine of Business Communications Support:
Provide strategic communications leadership for Central 1’s core lines of business — Payments, Treasury and Corporate — applying the enterprise external communications strategy to portfolio-specific needsTranslate line-of-business priorities, initiatives, and changes into clear, client-focused communications that support understanding, adoption, and engagement.Provide communications leadership to portfolio leaders on messaging, sequencing, and risk considerations, ensuring alignment with broader corporate communicationsBalance portfolio needs with enterprise priorities, proactively managing trade-offs and expectationsPlanning, Governance & Enablement:
Lead annual and quarterly external and client communications planning, ensuring resourcing and sequencing align with enterprise prioritiesEstablish and manage intake, prioritization, and approval processes for external communications, ensuring strong capacity management for the external & client communications team, and effective communication volumes to clientsServe as a strategic advisor and decision-maker, not an order taker, on what, when, and how the organization communicates externallyLeadership &
Collaboration:
Provide leadership, coaching, and direction to communications team members and contractors supporting external and client communicationsBuild strong relationships with senior leaders, enabling effective influence without direct authorityCollaborate…
