Content Coordinator

Salary Range: $50,000.00 To $55,000.00 Annually

Job title

Department

Brand, Storytelling & Communications

Reports to

Clinical & Content Manager

Salary range

$50,000 - $55,000

Job type

Full-Time, Permanent, Hybrid working 2-3 days per week

Location

Posting period

Thursday, July 16, 2026

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.

The Content Coordinator plays a key role in supporting the planning and execution of multichannel content initiatives at Kids Help Phone for all audiences. This role ensures that content is delivered accurately, on time, and in alignment with organizational priorities, brand standards, and audience needs.

Working closely with internal teams and external partners, the Content Coordinator helps bring content plans to life by coordinating workflows, supporting collaboration, and maintaining consistency across formats and channels. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!

• Supports the organization by coordinating multichannel content initiatives for all audiences
• Collaborates internally and externally to develop content in line with KHP’s brand and content strategy
• Executes on (and may initiate and/or build on) content briefs and plans to deliver on objectives, ensure all content is consistent and delivered on time
• Liaise with stakeholders to include their voice in content, coordinate subject matter experts, and coordinate editorial reviews, as required
• Contributes to continuous improvement by supporting development, maintenance and optimization of content and discoverability processes
• Communicates with internal audiences about content initiatives, including preparing internal communications plans
• Coordinates French translations of English content
• Supports with invoice coding and tracking

• Publishes multimedia content to digital properties (including websites and streaming platforms), including performing QA, selecting images, and applying KHP brand guidelines
• Provides training on content management systems (such as Word Press) and measurement tools to other team members
• Conducts and coordinates and/or executes remediation of content audits as needed to execute various updates (e.g. program information changes, language updates, publishing notices, etc.)

• Supports with feedback loops and analysis of key metrics to continually measure, monitor, recalibrate, and report on content performance using tools such as Google Analytics
• Provides recommendations for content improvement. Supports the team by monitoring rankings, traffic, and engagement trends
• Supports the ongoing tracking and analysis of departmental output and outcomes (e.g. Share of Voice, Board reports, Year in Review, Funder reports, etc.)

• Post-secondary education in a relevant discipline or equivalent work experience
• Two years of relevant work experience
• Experience using content management systems (CMS)
• Demonstrated ability to multi-task, prioritize multiple demands and details, while delivering high-quality work within a fast-paced environment
• Resourceful and solution-oriented
• Demonstrated ability to take initiative, work independently, and follow established processes
• Detail-oriented
• Strong verbal and written communication skills
• Solid understanding of content publishing processes
• Curious about the evolving digital landscape and a desire to take on new skills and grow professionally
• Experience working with / for a youth audience is an asset
• Experience writing copy is an asset
• HTML / CSS knowledge is an asset
• French is an asset

Don’t meet every qualification listed? Studies often report equity‑deserving people are less likely to apply for jobs unless they meet every requirement. KHP…