CRM and Loyalty Director

Position: CRM and Loyalty Director at Harry Rosen
Elevate client engagement through innovative CRM strategies at Harry Rosen, a leading luxury menswear retailer. This full-time contract role focuses on implementing effective loyalty programs and data-driven insights.

As the CRM and Loyalty Director, you will report to the Executive Vice President and oversee the CLUB HARRY loyalty program.

Your role emphasizes customer retention by identifying opportunities that enhance the shopping experience through lifecycle marketing and data analysis. Collaboration with various business units is vital to ensure seamless execution and impactful results.

Key Responsibilities:

• Oversee the CLUB HARRY loyalty program and retention strategies

• Identify sales growth opportunities via CRM channels

• Manage customer experience and marketing technology platforms

• Optimize performance using data-driven insights

• Lead marketing initiatives across email, SMS, and digital platforms

Requirements:

• Proven CRM or loyalty strategy leadership experience

• Strong knowledge of lifecycle marketing and personalization

• Hands-on expertise with marketing technology platforms

• Analytical mindset for engagement objectives

• Exceptional collaboration and leadership skills

Focus on driving customer loyalty and enhancing engagement through strategic marketing at Harry Rosen.
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