Community Associate, Marketing ​/ Advertising ​/ PR

Role Description

The Community & Operations Associate is a hands‑on, hospitality‑driven role supporting the daily experience of our coworking community smooth operation of our space. Acting as a key support to the Community Manager & ownership team, this role blends front‑of‑house presence, administrative support, light marketing execution, and operational follow‑through. This role is designed as a long‑term growth opportunity within Merge Spaces and the broader LCH Developments organization.

Over time, you’ll gain exposure to community experience, operations, and marketing while building a strong foundation in how a small, dynamic business runs day‑to‑day. Over time, we’ll work with you to identify a focus area and support your development in that direction.

• Member & Guest Experience (Hospitality-Focused)
  • Act as the first point of contact for members, guests, and visitors
  • Maintain a warm, professional front‑of‑house presence
  • Support member onboarding, tours, and day‑to‑day requests
  • Communicate clearly with members and elevate issues as needed
  • Support tours & introductory conversations with prospective members
  • Assist with basic lead follow‑up & inquiries
  • Contribute to converting interest into memberships through strong first impressions & communication
• Facility & Space Operations
  • Complete daily space checks to ensure cleanliness, readiness, and functionality
  • Coordinate with cleaners, maintenance providers, and building vendors
  • Track and follow up on maintenance & repair requests
  • Manage inventory and ordering of supplies & shared amenities
• Community Programming
  • Assist the Community Manager with events, programming, and activations
  • Support event logistics including setup, coordination, and breakdown
  • Manage community calendars and member communications
  • Capture informal feedback and surface recurring member needs
• Administrative Support
  • Provide administrative support to ownership & leadership as needed
  • Assist with billing, data entry, record‑keeping, and documentation
  • Support scheduling, coordination, and internal organization
  • Maintain systems, checklists, and operational processes
• Marketing Support
  • Support execution of marketing initiatives
  • Collect member stories, testimonials, and lifestyle content
  • Prepare & schedule communications such as newsletters or announcements
  • Organize marketing assets and content libraries
  • Support promotions, referral initiatives, and community campaigns

• 2+ years of experience preferred in hospitality, coworking, customer service, office support, operations, or coordination roles
• Background in hospitality, serving, retail, or guest‑facing environments is a strong asset
• Comfortable supporting tours, inquiries, and sales‑adjacent interactions
• Interest or experience supporting marketing, communications, or events is a plus
• Highly organized, dependable, and detail‑oriented
• Able to work independently and manage multiple priorities
• Strong written and verbal communication skills
• Proactive, resourceful, and comfortable learning new tools and systems
• Valid driver’s license and access to a vehicle will be considered a solid plus