Wattpad Client Success Coordinator

Position: [Wattpad] Client Success Coordinator
Wattpad’s vision is to entertain and connect the world through stories. We are a leading global webnovel platform with approximately 155 million monthly active users.

We are looking for a  Client Success Coordinator  to join our fast‑growing Advertising team. You will work closely with our team to build and nurture relationships with our advertising partners.

What You’ll Do

Work closely with the Client Success team to set up and execute brand campaigns, monitor performance and offer suggestions for optimizations.

Participate in brainstorming sessions as part of the creative sales process.

Assist with responding to RFPs and providing strategic recommendations.

Post content and manage brand profiles related to live campaigns.

Review brand stories, advertising copy, influencer content, contest entries and all other branded content to ensure it is in excellent spelling and grammatical standing, and meets all brand guidelines supplied by the client(s).

Assist with campaign set up and ensure all ads are being served correctly.

Acquire and integrate industry knowledge related to general trends, emerging technologies, and competitors.

Work cross‑functionally with Ad Operations, Sales, Product and Marketing teams and WEBTOON Studios.

Work with business operations team to optimize campaigns and meet client KPIs.

Gather key learnings and recommendations for future campaigns.

Maintain and update central team resources (Google Drive) and perform administrative duties such as billing and invoicing as required.

Required Qualifications

1+ year of experience in an advertising or marketing agency setting (internship and co‑op also count!).

Basic understanding of the advertising campaign lifecycle from proposal and creative development through operation and reporting.

Strong Excel and PowerPoint skills.

Strong communication skills and a client‑first attitude.

Experience working with digital media.

Some experience working directly with brands, as well as creative, media, and social agencies.

Experience with branded content and native advertising products an asset, along with entertainment and/or CPG industry experience.

A Wattpadder of course!

$60,000 - $72,000 a year

What We Offer (Full‑Time Only)

Career development through mentorship and learning support.

Top industry health benefits, including vision and dental.

Health/wellness account to spend each year.

RRSP contributions (Canada) and 401(k) contributions (USA).

Generous vacation and Maternity/Parental leave top‑up program.

Corporate discount for gym memberships for you and your family.

Work from almost anywhere in the world for part of the year.

Winter break shutdown and additional perks.

Location:

Greater Toronto Area. Work 3 times per week from our downtown Toronto office; hybrid model available.

Wattpad encourages candidates to apply as long as they are authorized to work in Canada (excluding Quebec). We do not sponsor work permits.

Equal Opportunity
Wattpad is an equal opportunity employer. We do not discriminate. Period.

Wattpad welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We are committed to fostering a diverse team that reflects the Wattpad community. We consider employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status or any other protected status.

If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.

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