Manager, Customer and Measurement
Job in
Toronto, Ontario, M5A, Canada
Listing for:
S.i. Systems
Contract
position
Listed on 2026-07-13
Job specializations:
-
Marketing / Advertising / PR
Digital Marketing, Marketing Strategy
-
Business
Marketing Strategy
Job Description & How to Apply Below
Position: Manager, Customer Growth and Measurement - 88604
Duration: 2 years (Possibility of Extension)
Location:
Toronto – Hybrid 3 days in office (Tuesday, Thursday and Friday)
Hours of Operation: 7.5 hours per day
This role is best suited for candidates with a strategy and execution background and those who have previously owned a product mandate, not solely marketing or campaign execution.
The bank is entering the next phase of how it drives customer growth across its retail banking with a continued focus on scalable, data-driven, and digitally enabled acquisition. We are strengthening how we connect partnerships, product, marketing, and digital capabilities to drive sustained, profitable growth at scale across both priority segments and the mass market. This is a high-impact, high-visibility role at the centre of this transformation with direct ownership of customer growth outcomes.
You will operate with end-to-end ownership of customer growth and top-of-funnel performance by shaping and scaling key levers including product and offer strategy, and digital acquisition capabilities.
Responsibilities:
Own Customer Growth Outcomes
Own end-to-end acquisition funnel performance from awareness to conversionDrive improvements in customer growth, conversion, and early tenure engagementLead and Scale Growth Initiatives
Identify and execute high-impact growth opportunities across segments and channelsTranslate strategy into clear execution roadmaps and prioritiesDrive initiatives from concept to execution and scale, with a focus on measurable impactNew Acquisition Channels and Partnership Growth
Identify opportunities to expand partner-led growth and value creationOptimize existing acquisition channels including digital, performance, partnerships, and emerging channelsBuild Digital Growth Capabilities and Optimize the Acquisition Funnel
Monitor and improve end-to-end acquisition funnel performanceDevelop and scale digital acquisition enginesBuild capabilities that improve acquisition velocity, scalability, and efficiencyShape Product & Offer Strategy
Ensure alignment of product and offer strategy with customer needs, competitive positioning, and profitabilityDrive Commercial Performance and execute across the organization
Own budgets and track ROILeverage analytics to inform decisions, cohort analysis, attribution, and experimentationWork across Product, Marketing, Analytics, Channels, and Frontline teamsEnsure initiatives are aligned, executed effectively, and scaled successfullyMust Have:
5+ years in strategy, consulting, growth, or business transformation rolesExperience in banking, fintech, or customer-centric industries preferredStrong understanding of customer acquisition, funnel economics, and growth leversProven track record of delivering end-to-end growth initiativesExperience across digital, partnerships, or product-led growth channelsStrong analytical and problem-solving skillsStrong communication and storytelling skillsAbility to operate in fast-paced, ambiguous environmentsAdvanced PowerPoint and Excel skillsProficiency in SQL for self-serve data analysis and funnel reporting (preferred but not required)
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