Group Communications Manager II

Overview

Provide strategic communication counsel and tactical execution on customer and colleague initiatives, including Change initiatives. Develop and execute a variety of communication strategies and tactics. Mentor junior team members. Evolve the Communications function (process and style) aligned with Business Banking, ensuring the production of strategic, relevant, and timely communications. Draft exceptional, clear, concise, audience-specific communications. Find ways to streamline processes and improve client-facing and internal communications across the business.

Act as Communications lead for projects, as needed.

• Provide strategic communication counsel and tactical execution on customer and colleague initiatives, including Change initiatives.
• Develop and execute a variety of communication strategies and tactics.
• Mentor junior team members.
• Help evolve the Communications function (process and style) aligned with Business Banking, while ensuring the production of strategic, relevant, and timely communications.
• Draft exceptional, clear, concise, audience-specific communications.
• Find ways to streamline processes and improve client-facing and internal communications across the business.
• Act as Communications lead for projects, as needed.

• 5 – 7 years of progressive Communications experience.
• Strong business acumen.
• Post-secondary education in Communications (or related field) and/or equivalent work experience—particularly in Change communication.
• Proven track record in developing and executing effective Change-related communication strategies.
• A critical thinker and self-starter, comfortable working with minimal supervision.
• Advanced written/verbal communication and interpersonal skills.
• Ability to work with and influence colleagues at all levels (including executives) confidently and professionally.
• Experienced in building comprehensive and complex communications strategies as well as practical experience delivering against those plans at a tactical level.
• Create communications that are clear and straightforward from the customer and colleague perspective; explain changes, action items and benefits in a way that resonates with the intended audience.
• Advocate for clients and colleagues; comfortable respectfully challenging timelines or communications that will have a negative impact on the client or colleague experience.
• Superior organizational and time management skills with the ability to manage multiple tasks and work with multiple stakeholders simultaneously.
• Ability to manage and deliver on competing initiatives under tight timelines while staying resilient and positive under pressure.
• Comfortable with ambiguity and able to balance changing requirements and priorities.
• Strong software experience with all Microsoft products (Word and PPT); experience with SharePoint publishing is an asset; comfortable working with Teams, Web Ex and Slido.