E-commerce Customer Success Manager

Position: E-commerce Customer Success Manager Role
Elevate your career as a Customer Success Manager with a renowned eCommerce agency. Support client portfolios and enhance growth through strategic advertising solutions on Amazon.

This role invites a Customer Success Manager to nurture a portfolio of consumer brands, ensuring strong client retention and uncovering growth opportunities. You will serve as a trusted partner by combining analytical skills with strategic execution to help clients maximize their Amazon advertising and retail performance.

Key Responsibilities:

• Cultivate growth for a strategic account portfolio

• Formulate account plans and success metrics

• Conduct business reviews with insights and recommendations

• Pinpoint expansion opportunities to enhance retention

• Connect advertising results with retail and inventory trends

Requirements:

• 5+ years experience in account management

• Expertise in Amazon advertising and retail programs

• Proven track record in agency or eCommerce environments

• Strong analytical and presentation abilities

• Willingness to travel within North America as needed

Play a key role in client success and drive performance in this dynamic Customer Success Manager position.
#J-18808-Ljbffr