Senior Account Director

Established in 2004,
OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group
, we’re at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.

Role: Senior Account Director

Location: Toronto, Canada

As Senior Account Director, you are OLIVER’s primary lead for the client in Canada – strategic partner to senior client stakeholders, commercial owner and team leader. You will set the direction for an integrated account spanning brand, creative, media, insights and activation, translating business objectives into clear briefs and ensuring every piece of work is delivered to the highest standard.

This is a hands‑on senior leadership role. You will shape strategy, manage the P&L, grow the client relationship and lead a cross‑functional team – all while maintaining the rigor that complex, multi‑work‑stream accounts demand. The role includes occasional travel across Canada for client meetings, events and activations.

• Act as the primary strategic partner and senior point of contact for the client in Canada, building deep and lasting relationships with client leadership.
• Define and execute integrated account strategy in collaboration with client stakeholders and internal leads across brand, creative, media, insights and activation.
• Lead, mentor and resource a cross‑functional account team; set priorities, support professional development and maintain consistent quality across all output.
• Translate client business objectives into clear agency briefs, creative direction and measurable KPIs; build and sustain robust measurement and reporting frameworks.
• Oversee campaign planning, production timelines and integrated delivery across all work streams, ensuring work meets the client's brand standards, regulatory requirements and quality expectations.
• Manage escalations proactively; mitigate risk, maintain governance and oversee approval processes across the account.
• Ensure all activity complies with Canadian alcohol marketing regulations and the client's internal brand and safety guidelines.
• Identify and develop new opportunities within the account; contribute to strategic pitches to grow the partnership.
• Represent OLIVER in senior client meetings and at industry events across Canada.
• Partner with finance, legal and production to ensure accurate scoping, invoicing and contract management.
• Own the client's Canada P&L: annual budget planning, revenue forecasting, cost management, margin protection and contractual compliance.
• Present financial performance and budget progress to client and OLIVER senior stakeholders on a regular basis.
• Drive commercial efficiencies across the account without compromising delivery quality or client outcomes.
• Manage scope‑change processes; ensure changes are documented, approved and accurately reflected in billing.

• Significant agency account management experience at senior or director level, leading large, complex, multi‑disciplinary accounts.
• A track record of building and sustaining senior client relationships – operating as a trusted strategic advisor, not just an operational contact.
• Strong commercial acumen: P&L accountability, revenue forecasting, budget management and margin awareness.
• Experience leading integrated teams across creative, digital, media, PR and shopper or activation disciplines.
• Deep understanding of the CPG, beverage or alcohol category; experience with spirits brands is a strong advantage.
• Knowledge of Canadian regulatory requirements for alcohol marketing, with a track record of ensuring compliance in practice.
• Confident, credible communication, presentation and negotiation skills across…