Senior Associate Communications Copywriter

161 Bay Street (93021), Canada, Toronto, Toronto, Ontario Senior Associate Communications Copywriter (12 months contract) About Capital One Canada

For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people—in our customers, in our associates, and in talent like you!

We’re a united group of creative problem-solvers dedicated to delivering best-in-class, performance-accountable experiences. By connecting with Canadians in ways that spark action and build trust, we transform business intent into measurable market success. Join a collaborative environment where your craft is valued and your impact is visible across every channel we touch.

In this role, you’ll be the strategic voice behind our customer-facing communications, responsible for crafting, optimizing and leading our content engine across all customer communications. You’ll be the guardian of our brand’s pulse, using your words to deepen customer loyalty and make our brand's vision unmissable.

You’re someone who blends storytelling with conversion psychology, knows how to pack a punch into a character limit and loves seeing your words drive actual results. You’re interested in the "why" as much as the "what," and you're ready to collaborate with a high-energy team of designers, editors, localization specialists and process managers and project managers to bring our content pillars to life.

If this sounds like you, we want to hear your story.

Candidates must submit work samples/portfolios with their application.

• Leveraging strong writing and deep user experience expertise to craft compelling, on‑brand, error‑free content for customer communications channels.

• Interpreting and building upon creative briefs to deliver digital messages (including emails, SMS, push notifications), letters, statements and account level messages, annual reports, card carriers, application disclosures and more.

• Ensuring that messaging fits its delivery format, channel or stage of the customer journey, and incorporates user experience and accessibility standards.

• Partnering closely with graphic designers, editors, localization specialists, process managers and project managers to facilitate cohesive, deadline‑driven work.

• Developing and maintaining systems and best practices for content creation, maintenance and repurposing. Using appropriate tools, frameworks and design systems to do so.

• Interpreting business priorities, reviewing performance metrics from current or previous customer‑facing communications, and developing strategies for creative messaging to influence them.

• Presenting to internal stakeholders, advocating for content strategies and best practices, and anchoring recommendations with reasoning.

• Demonstrating knowledge of evolving industry trends and technology, including AI adoption, and adapting creative strategies to leverage them effectively.

• Conducting periodic competitive audits.

• 4+ years of experience in multichannel, customer‑facing content creation (copywriting, content strategy, online publishing, UX writing, digital marketing, etc.).

• Proven writing and editing skills, and outstanding command of English spelling and grammar. Experience with CP style and working with company style guides.

• Proficiency with varied content types, including action‑oriented digital messages (like emails, push notifications and SMS) or legal/regulatory content (application disclosures, cardholder agreement, benefits booklets).

• Adobe Workfront or comparable work management software (working knowledge).

• Ease with managing multiple projects big and small, while navigating a fluctuating workflow, maintaining copy decks, meeting deadlines and proactively communicating status updates.

• Incredible people skills and ability to partner effectively with diverse stakeholders (product, legal, process). Desire to collaborate, incorporate feedback and negotiate when necessary.

• Working knowledge of accessibility, plain language and SEO best practices.

• A willingness…