Senior Manager, Research and Insights

Join Hydro One as a Senior Manager focused on Research and Insights, leading customer experience initiatives in Ontario’s electricity sector. This role prioritizes understanding customer segments and implementing effective programs.

In this pivotal position, you will manage customer intelligence strategies and market research essential for Hydro One's customer-centric vision. You will oversee the creation of insights to inform marketing initiatives and support customer satisfaction improvements. A strong background in managing teams dedicated to enhancing customer experiences is crucial.

Key Responsibilities:

• Lead the development of customer engagement strategies

• Manage customer segmentation and insights projects

• Conduct analysis of marketing performance data

• Collaborate with business units to align customer needs

• Drive communication efforts to enhance customer satisfaction

Requirements:

• 7+ years managing customer research teams

• Familiarity with marketing best practices

• Strong analytical and communication skills

• Experience in developing customer programs

• Knowledge of Ontario and its electricity market

Drive impactful customer research efforts to support Hydro One’s mission.
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