Account Coordinator

Who We Are

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization.

In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit

Job Summary

SJR Account Coordinators are the foundation of the client services engine that ensures SJR is seen as a leading agency in digital content solutions around the world.

Our Account Coordinators are passionate and curious with a strong willingness to learn. The role is ideal for someone who is highly organized, an excellent communicator, and excited by the details that keep projects moving. They partner closely with their Account team and cross-agency teams to support client research, communications, project management and content development across the full digital content ecosystem, ensuring the delivery of great work that exceeds expectations.

A collaborative team player, the Account Coordinator supports the end-to-end delivery of client projects. From internal briefings, to supporting the day-to-day running of an account and creating status reports to conducting research and content audits, they play a central role in keeping the team organized and on schedule. They have a pulse on the client work and the team, while building a strong understanding of how content connect across channels and supports broader client goals.

The ideal candidate is collaborative, proactive, detail-oriented and eager to learn. They are comfortable juggling multiple workstream, communicating clearly with different stakeholders, and contributing to a strong team culture. They bring curiosity to the work, an interest in content and digital communications, and a desire to grow into broader responsibilities over time.

The Account Coordinator wears many hats that drives their team’s success. They are responsible for upholding the highest standards and setting the tone for the overall experience of working with SJR.

Responsibilities

Account Coordination (65%)

• Schedules, organizes, attends and participates in weekly team/client status meetings

• Comes to meetings equipped with updates and ideas as per the agenda, takes notes and distributes them immediately following to SJR team and client

• Writes status reports, emails and other forms of written communication an appropriate style – accurate, clear and concise

• Organizes contact reports and action items; packages into deliverables for clients and internal teams

• Coordinates client status trackers for assigned accounts; maintains project timelines to ensure deliverables are moving through the appropriate review and approval processes

• Responds quickly and efficiently to requests from their colleagues

• Communicates verbally in a clear and constructive and proactive manner and be able to present in formal meetings

• Helps manage project timelines and flags risks, delays, or changing priorities early

• Contributes to a positive client experience through reliability, responsiveness, and…