Senior Experience Strategist at VML

Lead transformative omni-channel strategies at VML as a Senior Experience Strategist. Elevate engagement and loyalty as you drive customer-centric initiatives across dynamic digital ecosystems.

This role calls for a visionary leader with over 7 years of experience in customer experience strategy, CRM, and strategic planning. You will architect innovative customer engagement frameworks for major brands, ensuring seamless execution across multiple platforms. Join the dynamic Experience Strategy team at VML MAP, where strategic mentorship and collaboration with cross-functional teams shape groundbreaking work.

Key Responsibilities:

• Define strategic frameworks for customer interactions

• Lead innovative CRM strategies and journey mapping

• Drive cross-functional collaboration across teams

• Direct advanced research and facilitate strategic workshops

• Champion data-driven planning using CRM tools

Requirements:

• 7+ years in CRM or customer experience strategy

• Proficiency in Salesforce or Adobe Experience Cloud

• Exceptional communication and negotiation skills

• Proven track record of developing omni-channel strategies

• Strong organizational and project management abilities

Bring your expertise in strategy, CRM, and digital ecosystems to revolutionize experiences for top-tier clients at VML.
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