Quality Control Specialist

Job Title:

Quality Control Specialist

Salary: $50, CAD

Location:

Toronto (Hybrid, 3 mandatory days in office)

Department:
Creative

Reports to:

Studio Manager

Type:
Full-time

The Turn Lab is not your typical marketing agency. As consultancy-led problem solvers, we tackle unique challenges with a tailored blend of research, strategy, creative, media and technology. Think of us as a powerhouse marketing lab, fuelled by bold ideas, innovation and the grit that built us from the ground up. We’re ambitious and thrive in a fast-paced environment, always on the lookout for curious, passionate and solution-driven individuals to join our ranks.

Pride in our work? Absolutely. Excitement about tackling challenges head-on? Always. And if you’re looking to work for a purpose-driven organization that’s a certified B Corp and 100% carbon-neutral, well, we might just be the perfect fit. We’re proud to be an equal opportunity employer who values diversity, inclusion and a sense of humour – because let’s face it, if you’re not having fun while solving tough problems, what’s the point?

We’re looking for a Quality Assurance and Communications Specialist to join our team and serve as the last line of defence before work goes out the door. This is a role for someone with an almost-annoying attention to detail. Someone who finds the typo everyone else missed, the crooked line in a brochure, asks the question no one else thought to ask and cares deeply about craft at every level.

You’ll sit at the intersection of quality assurance and communications, reviewing client-facing and internal deliverables for accuracy, consistency and clarity, while also lending your writing skills to internal comms needs & some tactical client work. You’ll work closely with creative and account teams to uphold TTL’s standards across every touchpoint.

• Proofread all client-facing deliverables including ads, decks, reports, social copy and long-form content for spelling, grammar, punctuation and style consistency.
• Conduct thorough quality checks to verify that creative assets are free from design/production errors, align with approved briefs, brand guidelines and client specifications.
• Fact check quotes, claims, names, locations, dates, etc.
• Flag inconsistencies in naming conventions, dates, URLs, logos, legal disclams and other detail-sensitive elements.
• Maintain and apply QC styles guides, updating them as needed to reflect evolving standards and client preferences.
• Manage the QC stage of the production workflow, ensuring deliverables are reviewed and approved before release.

• Draft, edit and refine internal communications including team announcements, process documentation, policy updates and all-staff memos.
• Support leadership in crafting clear, on-brand internal messaging that keeps the team informed and aligned.
• Contribute to internal knowledge-sharing documents, onboarding materials and templates that improve team efficiency.
• Support copy writers with client facing tactical writing and covering vacations where needed

• Partner with creative and account teams throughout the production cycle to catch issues early and provide clear, actionable feedback.
• Build and maintain checklists and QC templates that streamline the review process across different deliverable types.
• Participate in post-mortems and quality reviews to identify recurring issues and recommend process improvements.

• 2–4 years of experience in a proofreading, editorial, QC or communications role, ideally within an agency or fast-paced creative environment.
• Demonstrated experience reviewing a wide range of formats including digital ads, print materials, decks and written copy.
• Experience writing or editing internal communications is a strong asset.

• Proficient in Microsoft Office; comfortable reviewing creative files in PDF format & Figma.
• Familiarity with project management tools to track QC stages and feedback.
• Basic ability to review visual layouts for alignment, spacing and formatting issues, you don’t need to be a…