Senior Manager Client Segment Strategy

Lead client engagement and growth at Dexian in Downtown Toronto as a Senior Manager focused on Client Segment Strategy. This role combines strategic planning, analytics, and client insights for impactful business outcomes.

As a Senior Manager at Dexian, you will oversee segment strategies specifically for the Canadian Defence Community, focusing on client acquisition and retention. Your expertise in market insights and analytics will drive initiatives that enhance client experiences and optimize performance. Working three days onsite, this role includes managing complex strategic projects and influencing stakeholders to align with business objectives.

Key Responsibilities:

• Own strategic roadmap for assigned client segments

• Develop strategies to improve client acquisition and retention

• Lead the execution of complex client segment initiatives

• Analyze performance to inform strategic decisions

• Coordinate cross-functional stakeholder engagement

Requirements:

• 8–10+ years in client strategy or segment management

• Proven expertise in client retention and engagement

• Experience leading cross-functional strategic initiatives

• Strong analytical and financial acumen

• Ability to influence senior stakeholders effectively

Drive client growth and experience through strategic leadership and detailed insights in this role with Dexian.
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