Community Engagement and Content Specialist

Community Engagement and Content Specialist

Job Category: Community Outreach/Counselling/Social Work

Requisition Number: COMMU
006388

• Posted :
  August 7, 2026
• Full-Time

Showing 1 location

Toronto - E&C and Immigration Services
Toronto, ON M4W, CAN

Number of Vacancies: 1

Anticipated

Start Date:

August 21, 2026

Final date to receive applications:
August 21, 2026 by 5:00 PM

Be the Spark! Join our passionate Community Outreach team and help us to achieve great things in our community!

The Community Engagement and Content Specialist acts as dynamic member of the NSC team, who provides support to the Outreach and Community Relations Coordinator in: building relationships with community organizations and service providers; implementing in-person and digital promotion strategies to increase community engagement and client reach; developing and managing content for the program’s Knowledge Management System (KMS), webinars/information sessions and social media platforms;

and lastly, assisting in the planning, production, promotion and coordination of online and in-person events. The Community Engagement and Content Specialist must ensure that they are proactive in supporting the NSC team and plays a key supporting role to the Outreach and Community Relations Coordinator.

In this role, you will:

• Assist in developing, implementing, and evaluating an annual outreach and community engagement plan, as well as a communications and marketing plan, both in accordance with the policies and standards of the YMCA of Greater Toronto and the funder.
• Engage and build relationships with community organizations, including YMCA Employment and Immigrant Services programs, with consideration for the needs of the target audience.
• Work closely with the Outreach and Community Relations Coordinator in producing and managing content such as webinars, videos, blogs, articles, and an event calendar for the NSC online platform across all social media channels (Facebook, Linked In, Twitter) to engage the target audience.
• Coordinate with IRS staff to ensure the ongoing creation and maintenance of the NSC Knowledge Management System, including the research, collection, and organization of settlement-related information that is sufficient, relevant, accurate, and up-to-date.
• Participate and provide support in managing online and in-person community forums, meetings, and activities to increase client reach and stakeholder engagement.
• Plan, produce, promote, and coordinate online and in-person events, efficiently managing project delivery elements within set timelines.
• Update and maintain a contact database of all key internal and external partners, including settlement service providers.
• Create, edit, and proofread written articles before posting to online and social media platforms, ensuring all content material is consistent with Y branding.
• Develop social media presence and identify creative uses of social media platforms such as campaigns and similar strategies.
• Utilize social media management tools and develop new tools to track and manage different social media channels.
• Utilize digital content development tools to produce and edit videos, create graphics, develop e-learning courses, and other similar content for the NSC platform.
• Connect with community partners for content creation, such as guest speakers/writers for webinars, videos, and blog posts.
• Develop and maintain newsletters, online community forums, and/or other communication tools for ongoing engagement with partners and clients.
• Remain alert to immigration, newcomer, and settlement trends and use this data to inform content development and improvement.
• Identify, coordinate, and follow up on logistics for online and in-person events such as vendors, lodgings, equipment, and other necessary details.
• Provide regular status reports to the Outreach and Community Relations Coordinator, alerting the team to any necessary changes in timeline and proactively proposing solutions for any barriers to completing projects on time and on budget.
• Ensure the confidentiality of sensitive information and compliance with YMCA and funder privacy policies.
• Work with the team to build awareness of the program among the target population; liaise with settlement partners to develop referral mechanisms.
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA
  
  Competencies:
  
  Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

You bring:

• University Degree or Community College Diploma in related field or equivalent training/work experience.
• Minimum one-year experience working with newcomers, providing settlement information and referral
• Proven experience in community relations strategies including outreach and engagement
• Marketing background, experience in organizing events, programming and troubleshooting…