Manager - Client Communications Strategy

Position: Intact Manager - Client Communications Strategy
Join Intact in Toronto, ON, as the Client Communications Strategy Manager. Drive omnichannel campaigns that shape client engagement across email, SMS, and more.
In this critical role at Intact, you will lead communications orchestration, enhancing customer interactions through strategic planning and execution. With over 10 years of experience, your expertise in digital communications and lifecycle marketing will be essential for managing complex stakeholder relationships. You will oversee the full spectrum of communication strategies, ensuring alignment and quality throughout the process.

Key Responsibilities:

• Direct orchestration of customer communication channels

• Manage priorities for incoming communications requests

• Curate a centralized communication strategy roadmap

• Collaborate with cross-functional stakeholders effectively

• Drive continuous improvement in communication quality
Requirements:

• Over 10 years in CRM or digital marketing roles

• Minimum 5 years in leadership positions

• Strong commitment to quality and governance

• Excellent communication skills in English & French

• Capable of managing complex projects under pressure
Lead the transformation of client communications strategies at Intact and drive impactful results.
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