Digital Adoption Specialist - Golf

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Digital Adoption Specialist (DAS) to join our Golf - Digital Services team based out of the Montreal or Toronto offices
, supporting our Digital Marketing Services (DMS) product for golf operators.

This is a high-impact role at the intersection of marketing strategy, client consultation, and account management. As a DAS, you’ll act as a trusted advisor to a portfolio of golf courses, helping them plan, execute, and optimize marketing campaigns that drive real business results. You’ll blend creativity with data, campaign execution with strategic thinking, and relationship-building with a sharp understanding of digital tools.

If you are passionate about marketing, solving problems, educating on product use, building lasting relationships, and helping customers succeed, this role is designed for you.

• Proactively plan, submit, and manage seasonal and recurring marketing campaigns for your portfolio of golf courses.

• Align campaign strategies with the golf course’s business goals, seasonal trends, and past performance.

• Build and launch campaigns directly in our internal marketing platforms, following established processes, templates, and QA standards.

• Ensure smooth handoff to our marketing production team with clear briefs and timely approvals to avoid launch delays.
  Troubleshoot campaign challenges, elevate complex issues, and propose optimization strategies when needed.

• Lead regular planning calls and check-ins to review performance, collect feedback, and propose the next campaigns.

• Ensure customers understand the impact of their campaigns using reporting dashboards and analytics tools.

• Reduce customer dependency by educating them on best practices, workflows, and key tools across the Lightspeed Golf ecosystem.

• Collaborate with Account Managers to support at-risk customers and prevent churn with proactive retention strategies.

• Monitor and evaluate campaign success against performance benchmarks such as CTR, engagement, and conversions.

• Summarize campaign insights and next steps in post-call reports and follow‑up emails.

• Maintain accurate documentation in Click Up, ensuring campaign timelines, customer sentiment, and key touchpoints are captured.

• Partner with internal teams (Product, Support, Digital Services) to resolve escalations and improve service delivery.

• Surface market insights, campaign trends, and product feedback to the broader team to drive improvements.

• Experience in a customer‑facing or client success role
  Strong interest in marketing, advertising, or the golf industry

• Ability to lead structured client conversations around strategy, campaign goals, and performance

• Analytical mindset with the ability to interpret data and generate insights
  Comfortable using marketing platforms, dashboards, or analytics tools

• Excellent written and verbal communication

• Organized and able to manage multiple accounts, deadlines, and follow‑ups independently

• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position

• Previous experience in a marketing or customer engagement role within the software or tech industry.

• Knowledge of or experience in the golf industry, understanding its unique business needs and customer base.

• Understanding of the sales cycle and customer journey in a SaaS environment, with a focus on marketing strategies and customer retention.

• Experience with tools like Hub Spot, Click Up, Figma, Canva, Meta Ads, or Google Ads

• You excel at multitasking, managing multiple customer accounts and communication channels while maintaining a high degree of organization.

• You are results‑driven and metrics‑oriented, employing a resourceful approach to overcome challenges and achieve business objectives.

• You are autonomous and capable of independent work, yet…