Wireline Loyalty and Retention Specialist

Maximize customer value with Bell as a Wireline Loyalty and Retention Specialist. Drive engagement, reduce churn, and introduce innovative products in a hybrid work environment.

As an essential part of the Consumer and Small Business team, your focus will be on boosting customer lifetime value across Wireline Residential Services. You will engage in proactive strategies to enhance the customer experience, drive product introductions, and manage migrations. Work collaboratively to provide seamless transitions for customers while maintaining high satisfaction levels.

Key Responsibilities:

• Develop proactive engagement campaigns to enhance brand loyalty

• Collaborate with teams on new product launch strategies

• Manage customer communications during product sun-setting

• Lead targeted campaigns for copper to fibre transitions

• Ensure smooth migration experiences for customers

Requirements:

• University degree in Business, Marketing, or similar

• 3+ years experience in loyalty or retention marketing

• Proven track record in customer migration management

• Proficient in MS Excel and Power Point

• Strong verbal and written communication skills

Leverage your expertise in loyalty marketing and customer engagement to drive impactful results at Bell.
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